Tips: For main idea questions, think about the whole conversation, not just the start.

Why the other options are wrong:

• Deciding whether to volunteer together in the future.: They do not plan to volunteer together. They only ask if they will sign up again separately.
• Problems with organising donated food items.: Food organisation is mentioned, but it is only one small part of the talk.
• The challenges of winter commuting in Edmonton.: Winter commuting is mentioned at the start, but it is not the main topic.

Correct Answer: Speaking directly with clients.

Why this is correct: Speaker B clearly says they worked on client intake. Client intake means talking directly with people who need help.

Tips: When asked who did a task, match the task to the speaker name.

Why the other options are wrong:

• Assembling food hampers.: Hamper assembly is done by Speaker A, not Speaker B.
• Sorting donated boxes.: Sorting donated boxes is mentioned by Speaker A earlier.
• Cleaning the facility at the start of the day.: Cleaning happens at the end, not the start, and it is not their main task.

Correct Answer: From irritation to appreciation for the organisation's work.

Why this is correct: Speaker A says they started grumpy while sorting donations. Later, they say they respected the careful planning. This shows a change to appreciation.

Tips: For attitude change, compare the start feeling to the end feeling.

Why the other options are wrong:

• From enthusiasm to disappointment about volunteering.: They do not end disappointed. They gain respect by the end.
• From indifference to frustration with the conditions.: They do not become more frustrated. Their mood improves.
• From confidence to confusion about the tasks.: They do not say they feel confused about tasks.

Correct Answer: Their weekends are busy and the commute is long.

Why this is correct: Speaker A says Saturdays are packed. They also say the drive is nearly 18 kilometres. These two reasons explain the uncertainty.

Tips: For why questions, listen for clear reasons given together.

Why the other options are wrong:

• They felt unprepared for client interactions.: Speaker A does not say they felt unprepared with clients.
• They prefer volunteering during warmer months only.: They never say they only want warmer months.
• They did not enjoy the teamwork involved.: They do not complain about teamwork.

Correct Answer: They were affected emotionally and want to continue in a different way.

Why this is correct: Speaker B says the experience stuck with them in a good way. They also plan to switch to weekday evenings, not stop. This shows emotional impact and continuation.

Tips: For inference questions, think about feelings and future actions together.

Why the other options are wrong:

• They enjoyed it mainly as a social activity.: They do not focus on social fun. They talk about heavy moments.
• They found it overwhelming and plan to stop.: They do not plan to stop volunteering.
• They felt the experience did not meet their expectations.: They say it was not easy, but it still affected them positively.