Tips: Focus on what they talk about most, not small side comments.

Why the other options are wrong:

• Their past experiences working retail.: They never talk about working retail jobs. They only talk about shopping as customers.
• Problems with parking near their office.: Parking is mentioned briefly, but not near their office. It is about the mall parking and traffic.
• How social media exaggerates shopping deals.: They mention social media once, but it is not the main topic. The main focus is planning a visit.

Correct Answer: It was extremely crowded, with long waits.

Why this is correct: Speaker B says the cousin saw wall-to-wall people. She waited forty minutes to enter one store. This clearly shows heavy crowds and long waits.

Tips: When someone reports another person's story, focus on clear details.

Why the other options are wrong:

• Most of the discounts were already gone.: The cousin does not say discounts were gone. The deals are still on during the grand opening.
• The stores closed earlier than expected.: Speaker B says stores stayed open late. They did not close early.
• Public transit access was very limited.: Public transit is not described as limited. Traffic and driving are mentioned instead.

Correct Answer: They want to avoid crowds and long lines.

Why this is correct: Speaker A reacts to the long waits and crowds. They say they do not want to fight for parking or stand in line all day. This is why Saturday morning is rejected.

Tips: Look for the sentence that explains why a plan changes.

Why the other options are wrong:

• They realise the mall is too far to drive.: They never say the mall is too far. Distance is not a problem.
• They are no longer interested in outlet shopping.: Speaker A still likes discounts and shopping. They just dislike crowds.
• They have already made other weekend plans.: No other weekend plans are mentioned. The issue is crowds.

Correct Answer: Stopping by the mall on a weekday evening.

Why this is correct: They agree to go after work on Tuesday. Speaker B says evenings are quieter after 7 p.m. This becomes their final plan.

Tips: The final plan is often confirmed in the last lines.

Why the other options are wrong:

• Visiting the mall during their lunch break.: They never mention a lunch break visit. The plan is after work.
• Waiting a few months before going at all.: They do not want to wait months. They plan to go soon.
• Going together on the next opening weekend.: They avoid opening weekends because of crowds.

Correct Answer: They are cautious and value comfort over deals.

Why this is correct: Speaker B says they like a bargain but value personal space more. This shows caution and comfort matter most. Past bad experiences taught them this.

Tips: For attitude questions, focus on feeling words and values.

Why the other options are wrong:

• They enjoy them only during grand openings.: Speaker B does not enjoy grand openings. They avoid them.
• They think outlet malls are overrated and pointless.: They do not say outlet malls are pointless. They still consider going.
• They prefer shopping online instead.: Online shopping is never mentioned.