Tips: For main idea questions, focus on what they talk about the longest.

Why the other options are wrong:

• How to split their monthly rent payments.: They mention rent once, but they do not discuss how to split payments. The talk quickly moves to streaming services.
• Problems with their internet provider.: They never complain about internet problems. They only talk about streaming prices and content.
• Which TV shows are most popular at work.: Work shows are mentioned briefly. It is not the main topic of the conversation.

Correct Answer: They can access a free trial through a plan they already have.

Why this is correct: The roommate proposing the switch says a plan they already have includes a free trial. The hesitant roommate immediately becomes more willing to try the new service because the trial is free.

Tips: When someone changes their mind, listen closely to what was said right before.

Why the other options are wrong:

• It is cheaper than Netflix every month.: They never say Crave is cheaper every month. They only talk about a free trial.
• Their roommate promised to manage the account.: The roommate proposing the switch never promises to manage the account. This is not mentioned.
• It includes live hockey games all season.: They talk about hockey highlights, not full live games all season.

Correct Answer: Reluctant at first but willing to pause it temporarily.

Why this is correct: The hesitant roommate initially worries about losing access to the current service. They agree to try the other service when the current one is paused rather than cancelled. Their agreement remains cautious, so a temporary pause is acceptable to them.

Tips: Feelings are shown through tone and word choice, not just yes or no.

Why the other options are wrong:

• Completely opposed because of the documentaries.: They express concerns but ultimately agree to the trial and temporary pause, so they are not completely opposed.
• Indifferent since they rarely watch TV.: They care about access to programmes and their sister's use of the service, rather than being indifferent.
• Excited to get rid of it immediately.: They are cautious about the change, and the agreed plan is a pause rather than immediately getting rid of the service.

Correct Answer: Start a Crave trial and pause Netflix for now.

Why this is correct: They agree to sign up for Crave and reassess later. Netflix is paused, not cancelled. This is the first step they decide on.

Tips: The final decision is usually near the end of the conversation.

Why the other options are wrong:

• Keep both services without making changes.: They do not keep both services unchanged. They plan to pause Netflix.
• Cancel Netflix and sign a yearly Crave contract.: They never mention a yearly contract. They only talk about a trial.
• Wait until the hockey playoffs are over.: They do not wait for the playoffs. They decide to act now.

Correct Answer: They are confident the new plan will work out.

Why this is correct: The roommate proposing the switch suggests a trial and talks about best and worst cases calmly. They sound positive about saving money. This shows confidence in the plan.

Tips: Attitude questions focus on tone and repeated behavior.

Why the other options are wrong:

• They are annoyed that the hesitant roommate is indecisive.: The roommate proposing the switch jokes but does not sound annoyed. They stay patient.
• They are mostly concerned about pleasing the other roommate's sister.: They dismiss the sister issue quickly. It is not their main concern.
• They are worried about losing access to familiar shows.: They are not worried about losing shows. They push for change.