Tips: Choose the option supported by this conversation; do not add assumptions.

Why the other options are wrong:

• Low-cost electric heaters.: Electric heaters are not the stated product.
• Free replacement burners.: Free service is inspection/cleaning, not replacement burners.
• Emergency generators.: Emergency generators are not the stated product.

Correct Answer: To avoid high fuel bills.

Why this is correct: Jenny links maintenance to avoiding high fuel bills; this is her service claim.

Tips: Choose the option supported by this conversation; do not add assumptions.

Why the other options are wrong:

• To replace the burner every six months.: Six months is an inspection-history question, not a replacement cycle.
• To switch the restaurant to electric heat.: She does not propose switching to electric heat.
• To train every employee to repair the burner.: Employee repair training is not her reason.

Correct Answer: He does not want to spend time or money on it now.

Why this is correct: His first objection explicitly concerns time and money, before the later burner-seems-fine comment.

Tips: Choose the option supported by this conversation; do not add assumptions.

Why the other options are wrong:

• He had a bad experience with Walker Oil.: A bad prior experience is not given as his initial reason.
• He dislikes the oil they supply.: Oil quality is not his objection.
• Their service person missed a previous appointment.: A missed appointment is not described.

Correct Answer: Worrying about breakdowns during cold spells.

Why this is correct: Jenny makes the breakdown assurance before he agrees; this is attributed sales speech, not verified engineering certainty.

Tips: Choose the option supported by this conversation; do not add assumptions.

Why the other options are wrong:

• Paying anything for a new burner.: Free inspections do not establish free replacement equipment.
• Making an appointment for future visits.: Visits still require arrangements.
• Ever needing to buy heating oil again.: An oil-heated restaurant still needs heating oil.

Correct Answer: Lower overall fuel costs.

Why this is correct: The closing promise is reduced fuel costs, not an already observed outcome.

Tips: Choose the option supported by this conversation; do not add assumptions.

Why the other options are wrong:

• A higher selling price for the restaurant.: Restaurant valuation is not the promised benefit.
• A refund for the burner’s purchase price.: A purchase refund is not offered.
• Free heating oil for the entire winter.: Free fuel is not offered; the inspection and cleaning are free.