Tips: In discussion questions, focus on the main topic introduced first.

Why the other options are wrong:

• How to reduce water usage in the building.: The speakers never talk about saving water. Water use is not mentioned anywhere in the discussion.
• Whether to switch the building from gas to electric cooking.: Electric cooking is not under consideration.
• Whether to sell the building and relocate all residents.: Selling the building and relocating residents is not proposed.

Correct Answer: Replace the boiler with a heat pump, as other strata buildings in Langley have already done and are seeing lower energy bills.

Why this is correct: The person on the left favours a heat pump, citing other Langley strata buildings that switched and now have lower energy bills.

Tips: Listen for the speaker's view and the explanation given for it.

Why the other options are wrong:

• Wait until the boiler stops working completely before deciding.: The person on the left recommends acting on replacement, not waiting for complete failure.
• Repair the gas boiler one more time to save money.: Another boiler repair is an alternative the person on the right summarizes, not the person on the left's recommendation.
• Install individual heating units in each apartment.: Individual apartment heaters are not proposed.

Correct Answer: The upfront cost of a heat pump and possible special levies that concern some owners.

Why this is correct: The person in the centre worries about expensive upfront installation and owners' concerns about special levies.

Tips: When asked about concerns, listen for negative feelings or worries.

Why the other options are wrong:

• The building's wiring cannot support a heat pump.: The building's wiring is not raised as a problem.
• A heat pump will not work in cold weather.: Cold-weather performance is not raised as a problem.
• The building would lose its natural gas connection.: Loss of gas service is not mentioned as a concern.

Correct Answer: The person on the left says CleanBC and BC Hydro both offer rebates that could cover a decent portion of the installation.

Why this is correct: CleanBC and BC Hydro are both reported to offer rebates for the upgrade. If the building qualifies, those rebates could cover part of installation, rather than the full cost.

Tips: Listen to the full statement about the subject named in the question.

Why the other options are wrong:

• The person on the left says the rebates only apply to commercial buildings, not residential strata.: A commercial-only exclusion is not stated; the report concerns this strata upgrade.
• The person on the left says only the federal government offers rebates for heat pumps.: Only federal rebates conflicts with the two programmes named.
• The person on the left says rebates are no longer available in British Columbia.: Rebates being unavailable conflicts with the report.

Correct Answer: Noise, especially for units close to the mechanical room.

Why this is correct: The person in the centre adds a noise concern, especially for residents close to the ground-floor mechanical room, based on a friend's experience.

Tips: But can introduce a new concern after acknowledging a benefit.

Why the other options are wrong:

• Heat pumps require weekly maintenance.: Weekly maintenance is not the additional concern.
• The environmental impact of refrigerants.: Refrigerant environmental impacts are not discussed.
• Heat pumps do not provide hot water.: Hot-water performance is not discussed.

Correct Answer: Repairing the gas boiler again or replacing it entirely with a heat pump.

Why this is correct: The person on the right identifies two choices: repair the existing gas boiler and hope it lasts, or replace it entirely with a heat pump.

Tips: A summary can frame the alternatives without selecting one.

Why the other options are wrong:

• Replacing the boiler with another gas boiler or installing individual apartment heaters.: A new gas boiler and individual apartment heaters are not the two approaches the person on the right summarizes.
• Putting a heat pump on the roof or moving the boiler into a basement.: Rooftop heat-pump placement and relocating the boiler are not the two summarized approaches.
• Soundproofing the mechanical room or insulating individual apartments.: Soundproofing and apartment insulation are not the summarized alternatives.

Correct Answer: Difficulty getting approval for the roof last year.

Why this is correct: The person in the centre recalls that obtaining approval for the roof last year was difficult, illustrating concern about getting owners to accept another major expense.

Tips: Listen for past events a speaker mentions to support a present worry.

Why the other options are wrong:

• Obtaining approval for lower strata fees.: An approval process for lower strata fees is not the experience the person in the centre recalls.
• Owners voting to keep the gas boiler for reliability.: A vote to retain the boiler for reliability is not reported.
• Obtaining approval for better insulation in individual units.: An approval process for individual-unit insulation is not recalled.

Correct Answer: A good starting point to take forward.

Why this is correct: The person on the right calls the discussion a good starting point and suggests taking it from there. No installation, vote or detailed next-month quote plan is approved.

Tips: Check each option against what the speaker actually says about the discussion.

Why the other options are wrong:

• A decision to repair the boiler and delay the heat pump by two years.: A boiler repair with a two-year heat-pump delay is not decided.
• An agreement to hold a building-wide vote on gas versus electric heating.: A building-wide vote is not scheduled.
• Approval to install the heat pump immediately.: Immediate installation is not approved.