Tips: Identify the proposed change in the opening.

Why the other options are wrong:

• Whether to install solar panels on the office roof.: Solar panels are not proposed.
• Whether to change the office layout to open concept.: The office layout is not the topic.
• Whether to move the office to a different building.: Moving to another building is not proposed.

Correct Answer: The upfront cost is worrying, especially with winter-storm maintenance requests still outstanding.

Why this is correct: The person on the left worries about upfront costs after the previous estimate exceeded the budget, while winter-storm maintenance requests remain outstanding.

Tips: Choose the worry this speaker actually states, not one that only sounds likely.

Why the other options are wrong:

• LED lights would produce poor-quality lighting.: Poor LED light quality is not the person on the left's objection.
• The project should wait until the building lease expires.: Waiting for the lease to expire is not proposed.
• The office should focus on hiring more staff instead.: Hiring more staff is not presented as the alternative priority.

Correct Answer: Rebates from Efficiency Nova Scotia are now available, and LEDs would cut electricity use.

Why this is correct: The person on the right says Efficiency Nova Scotia now offers rebates and LEDs would significantly reduce electricity use.

Tips: Notice what has changed since the previous estimate.

Why the other options are wrong:

• The company should apply for a federal infrastructure grant.: A federal infrastructure grant is not mentioned.
• The cost of fluorescent bulbs has dropped significantly.: Lower fluorescent-bulb prices are not the change described.
• The company cannot afford any upgrades this year.: The person on the right argues for exploring the savings, not that every upgrade is unaffordable.

Correct Answer: Phase the installation floor by floor.

Why this is correct: The person on the right proposes phasing installation floor by floor to manage disruption, subject to scheduling and lighting requirements.

Tips: Choose the option that matches the plan described, not another way to reduce disruption.

Why the other options are wrong:

• Replace lights only in meeting rooms.: Replacing lights only in meeting rooms is not proposed.
• Wait two years and then do the full project.: A two-year delay is not proposed.
• Switch to natural lighting instead.: Natural lighting is not proposed as a replacement.

Correct Answer: Having to explain cost overruns to the ownership group.

Why this is correct: The person on the left fears committing without solid numbers and then having to explain cost overruns to the ownership group.

Tips: Listen for the consequence of committing before reliable figures are available.

Why the other options are wrong:

• Having to delay winter-storm repairs until the next budget year.: The person on the left does not predict postponing winter-storm repairs until the next budget year.
• Losing the rebate if staff need too much installation time.: A rebate being withdrawn because installation takes too long is not the consequence stated.
• Paying more for installation than for the new lights themselves.: The person on the left does not compare installation charges with the price of the lights.

Correct Answer: Facilities must sign off on the schedule, and workplace lighting standards must be met.

Why this is correct: The person on the right accepts the phased approach only if Facilities approves the schedule and workplace lighting standards are met.

Tips: Decide what the question asks for and choose the option supported by the discussion.

Why the other options are wrong:

• The fluorescent lights must be tested for safety before removal.: Testing old fluorescent tubes before removal is not the stated condition.
• The project must be completed before winter.: Completion before winter is not required.
• All employees must be surveyed about their lighting preferences.: A survey of every employee is not required.

Correct Answer: Whether the opposition is complete or only for now.

Why this is correct: The person in the centre asks whether the person on the left's position is a flat rejection or a delay. The person on the left answers that it is a not-yet position.

Tips: Listen to the complete question and the reply it receives.

Why the other options are wrong:

• Whether the rebate amount has been confirmed.: The person on the left says the rebate amount needs confirmation. The person in the centre asks about complete opposition versus delay, not whether the amount is confirmed.
• Whether staff will be disrupted during peak hours.: Avoiding disruption during peak hours is a condition the person on the left gives in the reply. It is not the clarification the person in the centre asks for.
• Whether the budget can cover a full replacement.: The person on the left raises the affordability of a full replacement. The person in the centre asks whether opposition is complete or temporary, not whether the budget can cover the work.

Correct Answer: Suggests trying that approach and seeing what happens.

Why this is correct: After the person on the right proposes a conditional floor-by-floor approach, the person in the centre says to try that approach and see what happens. This is a tentative response, without a dated review or detailed disposal plan.

Tips: Read the closing response together with the proposal it refers to.

Why the other options are wrong:

• They will cancel the lighting project and focus on other priorities.: The person in the centre does not cancel the project.
• They will hire an external contractor to manage the full upgrade.: No external contractor is hired in the closing.
• They will begin installing LEDs on the ground floor immediately.: Immediate installation on the ground floor is not announced.