Tips: For main issue questions, focus on the first speaker and the overall topic.

Why the other options are wrong:

• Whether to close the hotel for maintenance during the summer.: Room renovations are never mentioned. The speakers only talk about staff, not construction or repairs.
• How to market the hotel to international tourists.: The discussion concerns staffing, not marketing to international tourists.
• Whether to renovate the hotel lobby before cruise season.: A lobby renovation is not discussed.

Correct Answer: Last summer brought high turnover and large training costs.

Why this is correct: The person on the left recalls costly certification and training alongside heavy turnover, with half the seasonal workers gone by August.

Tips: Match the stated reason to the person referred to in the question.

Why the other options are wrong:

• Seasonal workers are described as inherently unreliable.: The person on the left reports last summer's turnover and training costs, not an inherent trait of all seasonal workers.
• There are already enough staff.: The hotel is already short-staffed.
• Closing parts of the hotel is preferred.: The person on the left does not propose closing parts of the hotel.

Correct Answer: Housekeeping and front desk staff are logging overtime every weekend.

Why this is correct: The person on the right states that housekeeping and front desk staff have worked overtime every weekend for the past month.

Tips: Follow the scope of the question and distinguish the stated point from other suggestions.

Why the other options are wrong:

• Guests have been complaining about the quality of food.: Food quality complaints are not the operational problem identified.
• The hotel's booking system has been crashing during busy periods.: Booking-system crashes are not reported.
• Cleaning supplies are running out too quickly.: A shortage of cleaning supplies is not reported.

Correct Answer: Using a temporary staffing agency, at least for housekeeping.

Why this is correct: The person in the centre suggests temporary agency help for housekeeping, where the gaps are worst, while weighing hiring costs against staff burnout.

Tips: Follow the scope of the question and distinguish the stated point from other suggestions.

Why the other options are wrong:

• Reducing the number of rooms available during peak season.: Reducing available rooms is not suggested.
• Closing the hotel on weekdays and operating only on weekends.: Weekday closure is not suggested.
• Permanently outsource all housekeeping and dismiss the existing housekeeping staff.: Temporary agency help does not establish permanent outsourcing or dismissal of all existing staff.

Correct Answer: Streamline training, perhaps by using a condensed orientation.

Why this is correct: The person on the right supports a small group of seasonal hires if training can be streamlined, suggesting a condensed orientation instead of last year's two-week program.

Tips: Follow the scope of the question and distinguish the stated point from other suggestions.

Why the other options are wrong:

• The hotel must receive approval from the ownership group before hiring.: The ownership group has approved a budget; the person on the right does not make new approval a hiring condition.
• All seasonal hires must have at least two years of hotel experience.: Two years of hotel experience is not required in this suggestion.
• Seasonal staff must agree to work through the entire summer without breaks.: Working without breaks all summer is not a stated condition.

Correct Answer: Use them as a short-term bridge for no more than a few weeks at a time.

Why this is correct: The person on the left would consider agency staff only as a short-term bridge, warning that steep rates would exhaust the tight labour budget if used for too long.

Tips: Follow the scope of the question and distinguish the stated point from other suggestions.

Why the other options are wrong:

• Use them only after redirecting passengers to partner hotels.: Redirecting passengers is not a condition stated.
• Use them only for late-night check-in.: No late-night check-in restriction is given.
• Use them permanently for cruise-ship liaison work.: Permanent reliance contradicts the short-term limit, and liaison work is not proposed.

Correct Answer: Service scores could fall and affect bookings into the autumn.

Why this is correct: The person on the right warns that continued operational pressure could damage service scores, with the resulting reviews following the hotel into fall bookings.

Tips: Follow the scope of the question and distinguish the stated point from other suggestions.

Why the other options are wrong:

• No employee could complete the required safety certification.: The person on the right does not predict that safety certification becomes impossible.
• Agency contracts would automatically become permanent by August.: The person on the right does not predict automatic permanent agency contracts.
• Building repairs would force the hotel to close during the autumn.: Building closure is not the consequence the person on the right predicts.

Correct Answer: The main points have been covered, and the discussion should keep moving.

Why this is correct: The person in the centre closes by saying the main points have been covered and asking to keep the matter moving; no detailed staffing package is agreed.

Tips: Follow the scope of the question and distinguish the stated point from other suggestions.

Why the other options are wrong:

• The hotel will rely entirely on overtime until August.: Exclusive reliance on overtime is not agreed and is described as unsustainable.
• The hotel will hire twenty seasonal workers immediately.: No immediate hire of twenty workers is announced.
• The person on the right will present a full staffing proposal to the ownership group.: The person on the right is not assigned a full ownership-group proposal.