Why the other options are wrong:

• She wants access to personal training right away.: She does not mention wanting personal training right away.
• She is new to exercising and feels nervous about gyms.: The customer mentions previous yoga experience and being new to HIIT. Gym anxiety is not given as the reason for uncertainty about the plan.
• She is comparing gyms in different cities.: She is not comparing gyms in different cities.

Correct Answer: Use of gym equipment during staffed hours.

Why this is correct: The instructor says the Basic plan gives access to the gym floor, cardio machines, and weights during staffed hours from 6 a.m. to 10 p.m. on weekdays. It covers equipment use during those hours.

Why the other options are wrong:

• Access to the recovery centre.: The recovery centre is only in the All-Access plan.
• Unlimited group fitness classes.: Unlimited group classes come with the Plus plan, not Basic.
• Twenty-four-hour entry to the gym.: Twenty-four-hour access is a Plus plan feature.

Correct Answer: HIIT classes on Tuesday or Thursday.

Why this is correct: The instructor recommends that beginners start with the Tuesday or Thursday HIIT sessions because they are less crowded. These quieter classes are better for someone new to HIIT.

Why the other options are wrong:

• Yoga classes late on weekends.: Weekend yoga classes are not specifically recommended for beginners.
• Spin classes early on weekday mornings.: Early weekday morning spin classes are not mentioned as a beginner suggestion.
• Any class offered after 9 p.m.: Classes after 9 p.m. are not discussed.

Correct Answer: One month of membership is free.

Why this is correct: The instructor says that paying annually gives one month free, which saves about $59 over the year. Getting a free month is the benefit of the yearly payment option.

Why the other options are wrong:

• Personal training sessions are included.: One personal training session per month is a benefit of All-Access. The stated benefit of paying annually is one month free.
• The monthly fee is reduced permanently.: The stated annual-payment benefit is one free month, not a permanent reduction in the monthly fee.
• The trial pass fee is refunded.: The trial pass fee refund is not mentioned.

Correct Answer: Plus, because it fits her schedule and budget.

Why this is correct: The instructor suggests the Plus plan because it gives 24-hour access and group classes at $59 a month. This fits the woman's late schedule and her budget concerns.

Why the other options are wrong:

• Basic, because it is the cheapest option.: Basic permits access only during staffed hours, until 10 p.m. on weekdays. Plus offers 24-hour access and group classes, which are the benefits used in the recommendation.
• All-Access, because it includes recovery services.: The customer raises a budget concern about All-Access. The instructor recommends Plus as the best balance, without stating a budget limit that rules out All-Access.
• No membership until she improves her fitness level.: The instructor does not suggest waiting to improve fitness first.

Correct Answer: Purchase a short trial to test the classes.

Why this is correct: The woman says she will start with the three-day trial pass to test the classes and see if evening times work. This short trial costs $15 and lets her try before committing.

Why the other options are wrong:

• Sign up immediately for the All-Access plan.: She does not sign up for All-Access right away.
• Wait until a seasonal promotion starts.: She does not mention waiting for a promotion.
• Ask for a personal training appointment.: She does not ask for personal training.