- You will hear a conversation followed by 6 questions.
- Listen to each question. You will hear the question only once.
- Choose the best answer to each question.
AI explanationShows the answer. Tap to open.
Correct Answer: They are better suited for people who experience eye dryness.
Why this is correct: The optometrist says daily disposables might be more comfortable than monthly lenses because they retain moisture better. This addresses the customer’s reported dryness.
Why the other options are wrong:
- They are the only lenses safe for outdoor exercise.: The optometrist does not say dailies are the only safe option for exercise.
- They are required for patients new to contact lenses.: The optometrist recommends dailies for moisture retention; a requirement for all new contact-lens users is not stated.
- They are fully covered by most eye care plans.: Daily lenses are recommended for moisture retention and comfort. Insurance coverage is not given as the reason.
Correct Answer: An annual allowance toward lens purchases.
Why this is correct: The optometrist says the premium plan is $320 a year and includes a yearly supply allowance of $150. This allowance helps offset the cost of buying lenses.
Why the other options are wrong:
- Unlimited emergency treatments and medication coverage.: Unlimited treatments and medication coverage are not part of the premium plan.
- Free contact lenses for the entire year.: Free lenses for the whole year are not included - just a $150 allowance.
- Cleaning solutions and replacement cases.: Cleaning solutions are not specifically mentioned as part of the premium plan.
Correct Answer: They are generally discouraged, especially for dry eyes; sleeping in lenses increases infection risk.
Why this is correct: The optometrist generally discourages extended-wear lenses, especially for people with dry eyes, and says that sleeping in lenses increases the risk of infection.
Why the other options are wrong:
- They are only suitable for monthly replacement schedules.: The source does not restrict extended wear to monthly replacement schedules.
- They require a separate fitting fee at the clinic.: No separate extended-wear fitting fee is stated.
- They are affordable but difficult to clean properly.: Affordability and cleaning difficulty are not the stated extended-wear warning.
Correct Answer: Her insurance reimburses costs on a two-year schedule.
Why this is correct: The customer says employer coverage reimburses every two years. The optometrist says the premium plan may be worthwhile because it aligns with that cycle and offsets lens costs; how it operates between reimbursements is not explained.
Why the other options are wrong:
- Her insurance only covers glasses, not contact lenses.: The optometrist does not say her insurance covers only glasses.
- Her employer requires her to choose a premium option.: An employer requirement to choose the premium plan is not stated.
- Her insurance fully pays for the clinic's annual plans.: The customer says her employer coverage reimburses every two years, without saying it fully pays for the clinic’s plans.
Correct Answer: Her experience of eye dryness during long workdays.
Why this is correct: The optometrist's recommendation is shaped by the woman's experience of eye dryness during long workdays. This is why daily disposables are suggested over monthly lenses or extended-wear options.
Why the other options are wrong:
- Her concern about the clinic's location downtown.: The clinic's location is not a factor in the recommendation.
- Her interest in reducing the number of check-ups.: Reducing check-ups is not discussed as a concern.
- Her preference for jogging outdoors year-round.: Jogging outdoors is mentioned but does not drive the final recommendation as much as dryness does.
Correct Answer: Decide whether to proceed after considering the options.
Why this is correct: The woman says she will think it over but is leaning toward the daily disposables. The optometrist tells her to let the front desk know when she decides. She has not committed yet.
Why the other options are wrong:
- Purchase extended-wear lenses online.: She is warned against extended-wear lenses, so she is unlikely to buy them.
- Switch back to glasses permanently.: Switching back to glasses permanently is not mentioned.
- Schedule an emergency eye exam immediately.: The customer says she will think it over and is leaning toward the option; an emergency examination is not proposed.
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