Why the other options are wrong:

• To ask about tutoring services only.: Tutoring services come up later, but they are not the main purpose of the meeting.
• To complain about losing her previous job.: She mentions being laid off, but she is not there to complain about it.
• To compare universities in Nova Scotia.: She is at a community college, not comparing universities.

Correct Answer: Her need for evening classes because of family duties.

Why this is correct: The woman says she has two kids and cannot study full-time during the day. She needs evening classes to manage her family duties. This is the strongest constraint on her choices.

Why the other options are wrong:

• Her difficulty with technical math.: Math difficulty is a concern, but the counsellor says free tutoring and many students manage well.
• Her lack of computer experience.: Lack of computer experience is not mentioned.
• Her unwillingness to study for more than six months.: She does not say she is unwilling to study for more than six months - both programmes are one year.

Correct Answer: It can be completed in one year.

Why this is correct: The counsellor says IT Support Services is a one-year certificate with many evening classes. This means it can be completed in one year, which fits the woman's needs.

Why the other options are wrong:

• It is more expensive than Medical Office Administration.: IT Support is cheaper at $3,200, not more expensive than Medical Office Administration at $3,800.
• It requires a full-time daytime practicum.: More daytime practicum hours are described for Medical Office Administration. The conversation does not state that IT Support requires a full-time daytime practicum.
• It focuses mainly on remote work skills.: The counsellor says initial IT jobs are not usually remote. A curriculum focused mainly on remote-work skills is not described.

Correct Answer: It has additional software-related fees.

Why this is correct: The counsellor says Medical Office Administration costs about $3,800, mostly because of specialised software fees. These extra fees make it more expensive than the IT programme.

Why the other options are wrong:

• It guarantees job placement.: Job placement guarantees are not mentioned.
• It includes extra tutoring services.: Extra tutoring services are not cited as a reason for the higher cost.
• It lasts longer than the IT programme.: Both programmes are one year, so length is the same.

Correct Answer: Support is available to help her succeed.

Why this is correct: The counsellor says there is free tutoring at the learning centre and many students manage well even without a strong math background. Support is available to help her succeed.

Why the other options are wrong:

• The programme expects advanced math knowledge.: The programme includes basic technical math, not advanced math.
• Math skills are not needed at all.: Math skills are needed - the programme includes a math course.
• She should choose a non-technical field instead.: The counsellor does not suggest choosing a non-technical field.

Correct Answer: Begin applying for the IT Support programme and funding.

Why this is correct: The woman agrees that IT Support sounds like the best fit, and the counsellor offers to email the application steps and grant information. She will likely start the application process and apply for funding.

Why the other options are wrong:

• Look for retail work in Halifax.: She is moving away from retail, not looking for more retail work.
• Register for Medical Office Administration instead.: The customer says IT Support might be the best fit, not that she will register for Medical Office Administration.
• Wait until the winter intake opens.: The counsellor recommends starting soon before the June 30 deadline for September. Waiting for a winter intake is not proposed.