Why the other options are wrong:

• Her daughter specifically asked for a digital piano.: The customer says apartment noise is a concern. A request from her daughter for a digital piano is not mentioned.
• Digital pianos do not require regular tuning.: While the salesman does mention that digital pianos do not need tuning, the customer's main reason was noise, not tuning costs.
• Digital pianos are easier to move between cities.: Moving between cities is never discussed in the conversation.

Correct Answer: A basic sustain pedal for practice.

Why this is correct: The salesman says the Yamaha P-45 comes with a basic sustain pedal. The provider mentions this when describing what makes the piano good for beginners. No other included accessories are listed.

Why the other options are wrong:

• A matching adjustable piano bench.: A matching adjustable bench is not mentioned anywhere in the conversation.
• A pair of noise-cancelling headphones.: The customer can use headphones, but only the basic sustain pedal is named as an included accessory.
• A complete set of beginner lesson books.: Beginner lesson books are not mentioned as part of the piano package.

Correct Answer: Fully weighted keys.

Why this is correct: The salesman explains that the Yamaha has 88 weighted keys, and this feels close to an acoustic piano. The provider says weighted keys are important for building proper finger strength. This feature helps beginners learn the right technique.

Why the other options are wrong:

• A lightweight design.: A lightweight design is not mentioned as important for finger strength.
• Built-in learning software.: Built-in learning software is never discussed in the conversation.
• Headphone connectivity.: Headphones are discussed for reducing disturbance to neighbours; weighted keys are the feature linked to finger strength.

Correct Answer: Students usually outgrow it quickly.

Why this is correct: The salesman does not usually recommend 61-key keyboards because they are limiting and students often outgrow them within a few months. He says the cheaper keyboard would work short-term.

Why the other options are wrong:

• It cannot be used with headphones.: The salesman does not say keyboards cannot be used with headphones.
• It breaks more easily than digital pianos.: Breaking easily is not mentioned as a problem with 61-key keyboards.
• It is too expensive for most beginners.: The customer mentions a cheaper online keyboard. The provider's objection concerns its limited 61 keys and students outgrowing it.

Correct Answer: A free introductory music lesson.

Why this is correct: The salesman says the store partners with a local teacher downtown. If a customer buys a piano from them, they get a free introductory lesson. This is a bonus for new buyers.

Why the other options are wrong:

• A discounted tuning service.: The stated offer is a free introductory lesson; discounted tuning is not mentioned.
• An extended five-year warranty.: An extended five-year warranty is never mentioned in the conversation.
• Free piano delivery within St. John's.: Free piano delivery within the city is not discussed.

Correct Answer: Buy the Yamaha digital piano.

Why this is correct: The customer says the Yamaha model sounds like a safe choice and asks to stick with it. The salesman says the provider will get one ready for her. This strongly suggests she will buy the Yamaha digital piano.

Why the other options are wrong:

• Order a keyboard online instead.: The customer decided against buying a keyboard online after hearing the salesman's advice.
• Compare prices at another music store.: The customer does not mention comparing prices at another store.
• Sign her daughter up for weekly lessons.: While lessons are mentioned, she does not say she plans to sign her daughter up for weekly lessons right away.