Why the other options are wrong:

• To apply for a job at the shop.: He is not applying for a job.
• To order posters for a community event.: He is not ordering posters for a community event.
• To complain about a previous print order.: He is not complaining about a previous order.

Correct Answer: They are easier to read and look clean.

Why this is correct: The employee says matte is easier to read and looks cleaner. Gloss has a shiny coating and can show fingerprints; these are the stated comparisons.

Why the other options are wrong:

• They include a glossy coating.: Gloss has the shiny coating, not matte.
• They are waterproof.: Waterproof cards are never mentioned.
• They are cheaper than all other options.: The employee does not say matte is the cheapest option overall.

Correct Answer: Matte finish cards on a standard durable cardstock.

Why this is correct: The employee says the most popular option is a 14-point cardstock with a matte finish. She describes it as durable and not too shiny. This is the standard, well-liked choice.

Why the other options are wrong:

• Glossy cards on the thickest available cardstock.: Glossy cards on the thickest cardstock are not described as most popular.
• Laminated cards with raised lettering.: Laminated cards with raised lettering are never mentioned.
• Recycled paper cards with a natural texture.: Recycled paper cards are not discussed.

Correct Answer: It suits having a small amount of text.

Why this is correct: The man says he does not have a lot of text, just services and contact info. The employee responds that a bi-fold could work well for that and is a bit cheaper. Having less content makes bi-fold a better fit.

Why the other options are wrong:

• It uses premium paper.: Premium paper is not mentioned as a reason.
• It can be printed the same day for free.: Same-day printing costs an extra $25, so it is not free with bi-fold.
• It is the most popular choice.: The employee says tri-fold is the most popular for service businesses, not bi-fold.

Correct Answer: Two business day turnaround.

Why this is correct: The employee says standard turnaround is two business days. This is what comes with the regular printing service. Rush same-day costs extra.

Why the other options are wrong:

• Same-day printing.: Same-day printing requires an additional $25.
• Free design assistance.: Design assistance is offered but not described as free or included.
• Home delivery in Lambton County.: Home delivery in the county is not mentioned.

Correct Answer: Email his design to the print shop.

Why this is correct: The employee says if the man emails his design today, they can have everything ready by Thursday. The man agrees this works. So his next step is sending his design file to the print shop.

Why the other options are wrong:

• Change his order to premium cardstock.: He chose 14-point cardstock, not premium.
• Cancel the brochure printing.: He discussed brochures positively and did not cancel them.
• Ask for delivery instead of pickup.: He said in-store pickup works, so he is not asking for delivery.