Why the other options are wrong:

• He prefers exercises that are more intense.: The customer does not say the customer prefers intense exercises.
• He wants to cancel a previous membership.: The customer is not trying to cancel a membership.
• He is asking for a medical referral.: The customer is not asking for a medical referral.

Correct Answer: They are the least expensive option.

Why this is correct: The trainer says group classes are the most affordable option at $25 per week. This makes them the least expensive of the three choices available - group, personal training, and the starter programme.

Why the other options are wrong:

• They require a one-year commitment.: No long-term commitment is mentioned for group classes.
• They include only strength training.: Group classes include cardio and strength, not just strength training.
• They are designed only for advanced members.: The trainer describes small classes focused on general fitness, including cardio and strength. No advanced-members-only restriction is stated.

Correct Answer: They are held on weekday mornings and early afternoons.

Why this is correct: The trainer says personal sessions are offered between 6 a.m. and 1 p.m., Monday to Friday. This covers weekday mornings and early afternoons.

Why the other options are wrong:

• They can only happen after group classes end.: The trainer gives a weekday schedule of 6 a.m. to 1 p.m.; sessions being available only after group classes is not stated.
• They must be scheduled at least a week in advance.: A week-in-advance booking requirement is not mentioned.
• They can be booked only on weekends.: Sessions are offered from 6 a.m. to 1 p.m., Monday to Friday, so they are not described as weekend-only.

Correct Answer: A mix of personal sessions and group classes.

Why this is correct: The trainer says the starter programme includes two personal training sessions plus unlimited group classes. It combines both types of exercise into one package.

Why the other options are wrong:

• Free gym membership for a year.: A free year of membership is not included.
• Only group classes.: It includes both personal sessions and group classes, not just group classes.
• Daily personal training sessions.: Daily personal training is not part of the deal.

Correct Answer: It balances safety, flexibility, and cost.

Why this is correct: The trainer recommends the starter programme because it addresses the man's knee concern with personal sessions, offers flexibility through group classes, and costs $150 for four weeks. It balances safety, variety, and affordability.

Why the other options are wrong:

• It focuses only on cardio exercises.: It is not focused only on cardio.
• It requires no effort from the trainer.: The trainer would be involved in the personal sessions.
• It is the most popular programme at the gym.: Popularity is not the reason given.

Correct Answer: Sign up for the starter programme.

Why this is correct: The man says the starter programme sounds like the best option for now. The trainer confirms it is a good choice. The man is ready to sign up for it.

Why the other options are wrong:

• Join only the group classes.: The customer did not choose group classes alone.
• Ask for a refund on a past programme.: The customer does not mention a past programme or refund.
• Look for another gym in Sherbrooke.: The customer seems satisfied and does not mention looking at other gyms.