Why the other options are wrong:

• To replace a damaged golf bag.: She does not mention a damaged golf bag.
• To compare prices with Canadian Tire.: She is not comparing prices with another store.
• To book golf lessons at a local course.: She is not booking golf lessons.

Correct Answer: They are lighter and easier for beginners to handle.

Why this is correct: The customer says the current clubs feel heavy. The employee recommends graphite shafts and women’s flex for beginners when weight is an issue, supporting lighter, easier handling as the reason.

Why the other options are wrong:

• They are required for women's tournaments.: Graphite and women’s flex are recommended for beginners when weight is a concern; tournament requirements are not discussed.
• They are cheaper than steel shafts.: The employee does not say graphite is cheaper.
• They last longer in cold weather.: Cold weather durability is not discussed.

Correct Answer: Several longer irons.

Why this is correct: The employee says the half set is missing a few longer irons compared to the full set. However, many beginners do not use those clubs much, so they can be added later.

Why the other options are wrong:

• A hybrid club.: The full set lists a hybrid, but the employee does not identify a hybrid as missing from the half set. The missing clubs specifically named are a few longer irons.
• A stand golf bag.: A stand bag is not specified as unique to the full set.
• A putter.: The employee specifically identifies a few longer irons as missing from the half set, without listing a missing putter.

Correct Answer: They must be in good condition with a receipt.

Why this is correct: The employee says the woman has 30 days to return or exchange the clubs as long as they are still in good condition and she keeps the receipt. Both conditions must be met.

Why the other options are wrong:

• They must be unused and still in the box.: The clubs do not need to be unused and in the box.
• They must be exchanged for store credit only.: Store credit only is not mentioned.
• They must be returned within two weeks.: The return period is 30 days, not two weeks.

Correct Answer: It allows the employee to suggest both a full beginner set and a half set.

Why this is correct: With a budget of around $700, the employee offers a $649 full beginner set and a $499 half set. Both fit the stated budget, so the budget allows both recommendations.

Why the other options are wrong:

• It requires her to buy used clubs.: The employee offers the full and half sets at prices within the budget, without requiring a used-club purchase.
• It allows her to choose any brand in the shop.: The employee presents two options within the $700 budget, without establishing that every brand in the shop is affordable.
• It rules out all full club sets.: The full set at $649 is within her budget, so it is not ruled out.

Correct Answer: Get fitted for the recommended half set.

Why this is correct: The employee offers to grab a set and do the fitting at the centre mat. The woman agrees to start with the Callaway half set. Getting fitted for the recommended clubs is her immediate next step.

Why the other options are wrong:

• Compare online prices at home.: She is in the shop and ready to proceed, not going home to compare prices.
• Visit another golf shop in Kimberley.: She does not mention visiting another golf shop.
• Sign up for weekly golf lessons.: Golf lessons are not discussed.