Why the other options are wrong:

• She received a complaint from the town.: She is concerned about the tree leaning toward the house after storms; a complaint from the town is not mentioned.
• She needs proof for an insurance claim.: She does not mention insurance at all during the conversation.
• She wants advice on planting a new tree.: She is asking about an existing tree, not about planting a new one.

Correct Answer: Complete removal and stump grinding.

Why this is correct: The arborist explains that full removal means taking the tree down completely and grinding the stump. Both steps are included in the $1,800 price the provider quotes.

Why the other options are wrong:

• Tree trimming and soil replacement.: Soil replacement is not mentioned as part of any option.
• Removal without touching the stump.: The full removal option does include stump grinding. It is not removal without the stump.
• Branch pruning only.: Branch pruning is a separate, cheaper option at $800.

Correct Answer: It will reduce risk for several years but is not permanent.

Why this is correct: The arborist says the tree is healthy and pruning would reduce the risk for several years. However, the provider adds that it will not be a permanent solution. This means it helps for a while but does not last forever.

Why the other options are wrong:

• It will completely eliminate the risk of the tree falling.: The provider clearly says pruning is not permanent, so it does not completely eliminate the risk.
• It will cause the tree to grow back thicker and stronger.: The provider does not say the tree will grow back thicker after pruning.
• It will require a follow-up visit every six months.: The provider does not mention follow-up visits every six months.

Correct Answer: The tree is healthy and over a certain size.

Why this is correct: The arborist states that removing a healthy tree over fifteen centimetres in diameter requires a permit in Oakville. The tree is described as healthy and mature, but its trunk diameter is not measured in the conversation.

Why the other options are wrong:

• The work involves heavy equipment.: Heavy equipment is not mentioned as a reason for the permit.
• The tree is close to the street.: The tree's location near the street is not given as the reason.
• The neighbour requested it.: The neighbour’s concern is noise. A neighbour request is not given as the reason for a permit.

Correct Answer: The woman's budget.

Why this is correct: The arborist recommends pruning this year based on her budget and the tree's condition. The customer notes a large price difference, without saying full removal is unaffordable.

Why the other options are wrong:

• The size of the driveway.: The driveway size is not discussed in the conversation.
• The colour of the tree.: The colour of the tree is not relevant to any recommendation.
• The age of the house.: The age of the house is not mentioned at all.

Correct Answer: Send written information by email.

Why this is correct: The arborist says the provider will email the woman a written estimate and permit details later today. Sending information by email is the stated next step.

Why the other options are wrong:

• Contact the neighbour for approval.: The provider does not say the provider will contact the neighbour.
• Apply for a permit without informing the woman.: The arborist offers to send permit details and a written estimate later today. Applying for the permit immediately is not the stated next action.
• Start pruning the tree immediately.: The stated next action is emailing the estimate and permit details. A same-day pruning schedule is not given.