Why the other options are wrong:

• Her doctor told her to buy leather shoes.: Her doctor is not mentioned in the conversation at all.
• She wants shoes for winter weather.: She does not mention winter weather or cold conditions.
• She needs shoes for her workplace.: She says she needs shoes for everyday walking, not for work.

Correct Answer: They allow the use of custom orthotics.

Why this is correct: The salesman says both the Clearwater and Valley Step models have removable insoles. This means the woman can put her custom orthotics inside either shoe. Both models support orthotics.

Why the other options are wrong:

• They are designed only for short walks.: Neither model is described as being only for short walks.
• They are made entirely of leather.: Only the Valley Step is made of leather. The Clearwater has a mesh upper.
• They are only available in one width.: Both models come in regular and wide sizes, not just one width.

Correct Answer: They provide stronger heel support.

Why this is correct: The salesman says the Valley Step has firmer heel support. He notes that most customers prefer it for longer walks because of this stronger support in the heel area.

Why the other options are wrong:

• They are lighter than the Clearwater.: The Clearwater is the lighter shoe, not the Valley Step.
• They cost less than the Clearwater.: The Valley Step costs $195, which is more than the $165 Clearwater.
• They are best for very hot weather.: The salesman says the Valley Step can feel warmer on hot days, so it is not ideal for very hot weather.

Correct Answer: Returns are allowed within 30 days if worn indoors only.

Why this is correct: The salesman says the store offers a 30-day return or exchange, as long as the shoes are only worn indoors. Both the time limit and the indoor-only condition are part of the policy.

Why the other options are wrong:

• Shoes can be returned after outdoor use.: Shoes worn outdoors cannot be returned. The policy requires indoor use only.
• Returns are allowed within two weeks.: The return window is 30 days, not two weeks.
• Only exchanges are permitted.: The policy includes both returns and exchanges, not just exchanges.

Correct Answer: It fits her budget and walking needs.

Why this is correct: The salesman says the Clearwater would save her money since she wants to stay under $200. At $165, it fits her budget. It also works for walking, which is her main need. Both factors make it a good match.

Why the other options are wrong:

• It is the newest model in the store.: He does not say the Clearwater is the newest model.
• It is recommended by most doctors.: He does not mention any doctor recommendations for the Clearwater.
• It is the only model in her size.: The salesperson says either option would work and the Clearwater would save money; being the only model in the customer’s size is not the stated reason.

Correct Answer: Try on the Clearwater shoes with her orthotics.

Why this is correct: The woman says she will try the Clearwater first. The salesman says he will grab a pair in her size so they can check the fit with her orthotics. Trying on the shoes is the clear next step.

Why the other options are wrong:

• Wait for a sale before deciding.: She does not mention waiting for a sale.
• Order custom orthotics from the shop.: The customer already has orthotics, and the salesperson proposes checking the shoe fit with them rather than buying new orthotics.
• Visit another shoe store in Penticton.: She does not mention visiting another store.