Why the other options are wrong:

• She was told to upgrade her current membership.: She asks for help understanding the membership options; upgrading an existing membership is not mentioned.
• She only wants short-term access while travelling.: She does not mention short-term access or travelling.
• She wants to compare prices with another gym in Vancouver.: She does not compare prices with another gym in Vancouver.

Correct Answer: Use of the gym equipment and locker rooms.

Why this is correct: The instructor says the Basic plan at $39 a month gives access to the gym floor and locker rooms. Group classes are not included in this plan.

Why the other options are wrong:

• Free towel service and class bookings.: Towel service is not mentioned as part of any plan.
• Unlimited access to group fitness classes.: Unlimited classes are part of the Class Unlimited plan, not Basic.
• Three instructor-led classes per week.: Three classes per week are included in the Plus plan, not Basic.

Correct Answer: They usually begin at 6:30 or 7:30 p.m.

Why this is correct: The instructor says evening classes usually start at 6:30 or 7:30 p.m.

Why the other options are wrong:

• They are limited to yoga sessions.: The instructor mentions yoga, spin and strength circuit classes without limiting evening classes to yoga.
• They require advance monthly booking.: Advance monthly booking is not mentioned as a requirement.
• They are only offered on weekends.: Classes run on weekdays from 6 a.m. to 9 p.m., so they are not offered only on weekends.

Correct Answer: Jump-based workouts.

Why this is correct: For knee concerns, the instructor recommends yoga or low-impact strength classes and says jump-based workouts would not be suggested.

Why the other options are wrong:

• Modified spin classes.: The provider says spin can be adjusted for knee issues, so modified spin classes are acceptable.
• Low-impact strength training.: For knee concerns, the instructor usually recommends low-impact strength classes.
• Gentle yoga sessions.: The provider recommends yoga as a good choice for her knee.

Correct Answer: It balances class access with cost.

Why this is correct: The instructor says the Plus plan gives the woman enough classes for her needs without paying for unlimited access. It balances having class options with keeping the cost reasonable at $59 instead of $79.

Why the other options are wrong:

• It is the cheapest plan available.: The Plus plan is not the cheapest. Basic at $39 is cheaper.
• It includes specialised knee therapy.: Specialised knee therapy is not mentioned. The recommendation concerns enough classes without paying for unlimited access.
• It has no sign-up fee at any time.: The sign-up fee waiver is a temporary promotion, not a permanent feature of Plus.

Correct Answer: Attend a trial class before deciding.

Why this is correct: The customer is considering the Plus plan, and the instructor offers a free class this week. Trying a class before deciding is the most plausible next step among these choices. Attendance has not been confirmed.

Why the other options are wrong:

• Travel to another fitness centre nearby.: There is no stated plan to travel to another fitness centre.
• Sign a long-term contract immediately.: The plans are month-to-month; an immediate long-term contract is not the supported continuation.
• Wait until the sign-up fee returns.: Waiting for the sign-up fee to return is not supported as a desired next step.