Why the other options are wrong:

• She wants access to unlimited U.S. travel.: The customer travels to the U.S. only occasionally, and unlimited travel access is not the new-phone reason.
• She is unhappy with coverage in Barrie.: Dissatisfaction with Barrie coverage is not stated as the new-phone reason.
• Her existing plan has become more expensive.: An increase in the existing plan price is not stated as the new-phone reason.

Correct Answer: Data continues at a slower speed.

Why this is correct: The representative explains that after the full-speed data limit is reached, data continues but at a reduced speed. The customer can still check email, but streaming video would be limited. Service is not cut off completely.

Why the other options are wrong:

• Data use is completely cut off.: Data is not completely cut off after the limit.
• Extra data is charged per gigabyte.: Extra charges per gigabyte are not mentioned for going over the limit.
• Only hotspot data is slowed.: The speed reduction applies to all data, not just hotspot use.

Correct Answer: Unlimited Canada-U.S. roaming.

Why this is correct: The representative says Premium includes unlimited Canada-U.S. roaming, while Essential charges $12 per day for U.S. roaming. This distinguishes the included roaming benefit.

Why the other options are wrong:

• Access to Rogers cottage-area coverage.: The representative describes solid coverage in populated cottage areas and possible speed drops in very remote spots regardless of plan. Cottage-area access is not identified as a Premium-only feature.
• The ability to use hotspot data.: Both plans allow hotspot use; the difference is speed priority, not access.
• Locked-in plan pricing for 24 months.: The representative says the base-plan price can change; locked-in plan pricing is not presented as the Premium difference.

Correct Answer: She travels to the U.S. only occasionally.

Why this is correct: The customer travels to the U.S. about twice yearly, and the representative says Premium might be more than needed. This supports a cautious recommendation rather than proving the extra cost is never worthwhile.

Why the other options are wrong:

• Her phone does not support faster speeds.: Phone speed compatibility is not mentioned as a concern.
• She mostly uses Wi-Fi at home and work.: Wi-Fi usage at home and work is not discussed.
• She is eligible for a student discount.: Student discounts are not part of the conversation.

Correct Answer: Coverage is generally good but can weaken in remote areas.

Why this is correct: The representative says Rogers has solid coverage along Highway 400 and most populated cottage areas. However, in very remote spots, speeds can drop regardless of which plan the customer chooses. Coverage is mostly good but not perfect everywhere.

Why the other options are wrong:

• Only hotspot use works in cottage regions.: The representative does not say only hotspot works in cottage regions.
• Service is unavailable outside major cities.: Service is available outside major cities; the representative confirms cottage coverage.
• Premium plans guarantee strong signal everywhere.: No plan guarantees strong signal in every location.

Correct Answer: Visit a Rogers store in Barrie to sign up.

Why this is correct: The representative tells the customer that the Bayfield Street store in Barrie can set everything up for her. The customer agrees with the Essential plan recommendation. Her next logical step is visiting that local store to complete the signup.

Why the other options are wrong:

• Choose a different carrier with U.S. roaming.: She seems satisfied with Rogers and does not mention switching to another carrier.
• Keep her current phone for another year.: She said her phone barely lasts a day, so keeping it another year is unlikely.
• Wait for a price drop on the Premium plan.: Waiting for a price drop on Premium is not suggested by anyone.