Why the other options are wrong:

• It comes with free brushes.: Free brushes are not the reason he chooses acrylic; the set is a separate purchase.
• It is the cheapest type of paint in the store.: The employee does not say acrylic is the cheapest type of paint in the store.
• It can only be used on paper.: Both canvas and acrylic paper are discussed as painting surfaces, so the conversation does not limit acrylic to paper.

Correct Answer: Six colours, two synthetic brushes, and a palette.

Why this is correct: The employee describes the beginner set as including six basic colours, two synthetic brushes, and a small palette. It costs $39.99 and is designed for people just starting out. The employee says these colours mix well to create many shades.

Why the other options are wrong:

• Six colours and a canvas.: A canvas is not part of the set; it is sold separately.
• Eight colours and three natural brushes.: The set has six colours and two synthetic brushes, not eight colours and three natural ones.
• Paint, paper, and a storage box.: Paper and a storage box are not included in the set.

Correct Answer: It is less expensive and easier to store at home.

Why this is correct: The employee says canvas can add up in cost, and acrylic paper is a cheaper option for practice. A pad with 15 sheets is only $12.99 and is easier to store in a small apartment. Both lower price and easier storage make it a better choice for beginners.

Why the other options are wrong:

• It works only with the brushes included in the set.: The paper is recommended because it costs less and is easier to store, not because it works only with the brushes in the set.
• It is the only surface approved for acrylic paint.: Acrylic paper is not the only surface for acrylic paint; canvas works too.
• It produces more realistic colours for beginners.: More realistic colours are not mentioned as a benefit of paper over canvas.

Correct Answer: It usually costs more for beginners.

Why this is correct: The employee says buying items separately usually costs more for beginners and the included colours mix well. A painting surface is discussed separately.

Why the other options are wrong:

• It is necessary if you want more colours.: The employee does not say separate buying is needed for more colours as a reason to avoid the set.
• It allows beginners to get higher-quality items.: Higher-quality items from separate purchases are not discussed as an advantage.
• It is recommended only for watercolour painting.: Watercolour is mentioned as an initial painting alternative, but the employee does not limit the advice about buying supplies separately to watercolour.

Correct Answer: Opened paint sets cannot be returned to the store.

Why this is correct: The employee tells the customer that unopened items can be returned within 14 days with a receipt, but opened paint sets are not returnable. This is the specific return policy shared during the conversation. The customer accepts this as fair.

Why the other options are wrong:

• All opened items can be exchanged for store credit.: Store credit for opened items is not mentioned as an option.
• Opened brushes must be returned within seven days.: A seven-day return window for brushes is not discussed.
• Opened acrylic paper pads are non-refundable.: Acrylic paper return rules are not specifically mentioned.

Correct Answer: Purchase the beginner set and paper pad.

Why this is correct: The customer says he will start with the beginner set and the paper pad. He thanks the employee and sounds ready to buy. His words clearly indicate he plans to purchase these two items right away.

Why the other options are wrong:

• Sign up immediately for the Saturday class.: He mentions the Saturday class with interest but does not say he will sign up immediately.
• Compare prices at another store in Victoria.: He does not mention wanting to compare prices elsewhere.
• Buy canvas instead of paper.: He chose paper over canvas because of cost and storage, so buying canvas is unlikely.