Why the other options are wrong:

• He is replacing a bike that was stolen.: A stolen bike is not mentioned in the conversation.
• He needs a bike for long-distance touring.: Long-distance touring is not his goal; he wants a bike for his daily commute.
• He wants to start cycling on weekends only.: He plans to ride five days a week, not just on weekends.

Correct Answer: Fenders and a rear rack.

Why this is correct: The employee says the hybrid bike at $749 comes with full fenders and a rear rack included in the price. The road bike at $899 does not include these items, so the customer would need to buy them separately. Fenders and a rack are useful for daily commuting.

Why the other options are wrong:

• Extra-narrow tires.: The hybrid has wider tires, not extra-narrow ones.
• Built-in front and rear lights.: Built-in lights are not included with either bike; they must be bought separately.
• Carbon fibre frame.: A carbon fibre frame is not mentioned for any bike in the conversation.

Correct Answer: They provide better grip on the road.

Why this is correct: The employee says the hybrid has space for wider tires, which gives better grip on the road. This is especially helpful after snow melt and in conditions where the road may be wet or slippery. Better grip means a safer ride during spring and fall commuting.

Why the other options are wrong:

• They eliminate the need for winter storage.: Wider tires are discussed for better grip. Winter-storage requirements are not discussed.
• They reduce the overall weight of the bicycle.: The stated benefit of wider tires is grip. Their effect on weight is not given.
• They allow the bike to go faster on highways.: Wider tires are for grip and stability, not for going faster on highways.

Correct Answer: They handle debris on city roads better.

Why this is correct: The employee says the hybrid comes with puncture-resistant tires that help with debris on city roads. This supports protection against punctures during the commute without identifying particular kinds of debris.

Why the other options are wrong:

• They make the bike lighter.: Puncture-resistant tires are recommended for road debris. A reduction in bike weight is not stated.
• They are required for bike paths.: The recommendation concerns debris on city roads. A legal tire requirement on bike paths is not mentioned.
• They improve speed on highways.: These tires are about protection from flats, not improving speed.

Correct Answer: Repairs are usually less expensive.

Why this is correct: The employee says the hybrid uses more standard parts, so repairs at shops around Ottawa are usually cheaper. This lower repair cost is a maintenance advantage for the hybrid bike. It makes long-term ownership more affordable.

Why the other options are wrong:

• It needs frequent professional servicing.: Frequent professional servicing is not mentioned; the employee says maintenance is fairly simple.
• It requires special tools.: The hybrid uses standard parts and is described as usually cheaper to repair locally. Special-tool requirements are not discussed.
• Maintenance must be done at this shop only.: The employee does not say maintenance must be done at this specific shop.

Correct Answer: Choose the hybrid bike and get it adjusted.

Why this is correct: The customer agrees that the hybrid sounds like a better fit, and the employee offers to adjust the seat and handlebars before he leaves. This means he is likely ready to buy the hybrid bike and have it fitted to his body right away.

Why the other options are wrong:

• Buy only lights for his current bike.: He does not mention buying only lights for a current bike.
• Wait until winter is over.: He is buying for current daily use, not waiting until winter is over.
• Compare prices at another store.: He does not say he wants to compare prices at another store.