Tips: Focus on the main problem the caller explains first.

Why the other options are wrong:

• Road construction at night: Road construction is never mentioned. The speaker talks about a neighbour, not workers or machines.
• A dog barking in a yard: There is no mention of a dog. The noise is music from speakers.
• A live band playing at a bar: A bar or live band is not mentioned. The party is in a backyard.

Correct Answer: A city bylaw officer.

Why this is correct: The man clearly says his job. He says he is the bylaw officer for the area. This tells you who he is.

Tips: When asked who someone is, listen for job words.

Why the other options are wrong:

• A police officer from Kingston Police.: He never says he is police. He says bylaw officer.
• The owner of the house.: He is not the house owner. He is answering a complaint call.
• A security guard from a company.: There is no company or security guard mentioned.

Correct Answer: Loud music.

Why this is correct: The woman answers clearly when asked about the noise. She says it is mostly music and the speakers are very loud.

Tips: When asked what kind, listen to the exact description.

Why the other options are wrong:

• People arguing.: No one mentions arguing. The problem is music.
• Cars on the street.: Cars or traffic are not mentioned at all.
• Children shouting.: Children shouting is never discussed.

Correct Answer: It is past the allowed quiet time.

Why this is correct: The officer explains the quiet hours. He says quiet hours start at eleven p.m and it is already after eleven.

Tips: Link the rule to the time mentioned.

Why the other options are wrong:

• The music is blocking traffic.: Traffic blocking is never mentioned. The issue is time.
• The party has too many guests.: The number of guests is not discussed.
• The neighbour asked for a permit.: No permit is mentioned in the conversation.

Correct Answer: She did not feel comfortable.

Why this is correct: The woman answers the question directly. She says she did not feel comfortable talking to her neighbour.

Tips: Why questions often have clear feeling words.

Why the other options are wrong:

• She was not at home earlier.: She does not say she was away. She talks about comfort.
• She did not know who it was.: She knows it is her neighbour. She just did not talk to him.
• She thought the party was ending.: She never says she thought it was ending.

Correct Answer: Speak directly to the neighbour.

Why this is correct: The caller says he did not feel comfortable talking to the neighbour. The officer responds that he can speak with the neighbour instead.

Tips: Match the offered action to the person who will carry it out.

Why the other options are wrong:

• Call the police for help.: The officer offers to speak with the neighbour himself, not to call police.
• Write a ticket immediately.: His response offers a conversation with the neighbour, not an immediate fine.
• Ask other neighbours to complain.: He offers to speak with this neighbour rather than asking other neighbours to act.

Correct Answer: Less noise from the party.

Why this is correct: The woman clearly states what she wants. She says she just wants it to be quieter.

Tips: Listen for what the speaker really wants, not punishment.

Why the other options are wrong:

• A fine for her neighbour.: She does not ask for a fine. She asks about it later.
• The party to end completely.: She does not say the party must end.
• More police presence on the street.: She does not ask for more police.

Correct Answer: The music will be turned down.

Why this is correct: The officer explains what will happen. He says he will ask him to turn the music down and it is only a warning.

Tips: End of the conversation often gives the result.

Why the other options are wrong:

• The neighbour will be fined.: The officer says there will not be a fine.
• The party will move indoors.: Moving indoors is never mentioned.
• The officer will return later.: The officer does not say he will return.