Tips: For problem questions, listen carefully to the first issue mentioned.

Why the other options are wrong:

• A block of cheese: He never talks about cheese. The transcript does not mention any dairy items.
• A bag of apples: Apples are not mentioned anywhere in the conversation.
• A box of cereal: Cereal is never discussed in the transcript.

Correct Answer: In a paper flyer at the store.

Why this is correct: The man clearly says he saw the price in a paper flyer. He also says where he got it.

Tips: When you hear choices like online or paper, listen for clear location words.

Why the other options are wrong:

• On the Loblaws website.: He does not mention a website. He talks about a paper flyer.
• On a shelf tag near the item.: He says the shelf sign did not mention points, not the sale price source.
• In an email promotion.: There is no email promotion mentioned.

Correct Answer: To confirm the scanned price.

Why this is correct: The woman asks for the receipt to check the price in the system. She wants to see what was scanned.

Tips: Staff often ask for receipts to check prices, not personal details.

Why the other options are wrong:

• To check the payment method.: She does not talk about how he paid at this time.
• To see if points were used.: Points are mentioned later, not when she asks for the receipt.
• To verify the purchase date.: She does not ask about the purchase date.

Correct Answer: It might be linked to reward points.

Why this is correct: The woman suggests the sale could be about points. This is given as a possible reason.

Tips: Possible reasons are often said with maybe or might.

Why the other options are wrong:

• It was a one-day clearance.: She does not say it is a one-day deal.
• It applied only to another brand.: She does not mention another brand.
• It was an online-only discount.: Online-only discounts are not suggested here.

Correct Answer: The store for not updating the system.

Why this is correct: The woman says the system was not updated. She says this is their fault.

Tips: Responsibility is often clear near the end of the explanation.

Why the other options are wrong:

• The shopper for misreading the sign.: She agrees it is not the shopper's mistake.
• The cashier for scanning too quickly.: The cashier scanning speed is never mentioned.
• The flyer printer for a typo.: There is no talk about a printing error.

Correct Answer: He is polite and reasonable.

Why this is correct: The man speaks calmly and says it is fine if it is his mistake. He thanks the staff.

Tips: Feelings are shown by tone and word choice, not volume.

Why the other options are wrong:

• He is angry and demands compensation.: He never sounds angry or demanding.
• He is unsure but defensive.: He is not defensive. He stays calm.
• He regrets mentioning it.: He does not say he regrets asking.

Correct Answer: Keeping the item and getting a refund difference.

Why this is correct: The man chooses to keep the item. He asks for the refund difference.

Tips: The final decision is usually stated clearly.

Why the other options are wrong:

• Returning the item for a full refund.: He does not want to return the item.
• Exchanging it for another product.: He does not ask to exchange it.
• Getting a store credit instead.: Store credit is not mentioned.

Correct Answer: Add the missing reward points.

Why this is correct: The woman agrees to add the points. She says she will do it manually.

Tips: Extra solutions are often mentioned after the main fix.

Why the other options are wrong:

• Give a discount on the next visit.: There is no next visit discount.
• Replace the item with a new one.: She does not replace the item.
• Report the issue to head office.: She does not mention head office.