Tips: For problem questions, focus on the first explanation of the issue.

Why the other options are wrong:

• Registering for classes.: The transcript never mentions registering for classes. The student only talks about his OSAP application.
• Paying tuition fees.: Paying tuition fees is not discussed. The focus is on missing OSAP documents.
• Finding the campus library.: There is no talk about the campus library. The conversation stays about OSAP.

Correct Answer: Some documents are missing.

Why this is correct: The student directly says his account shows documents are missing. This is the problem he sees in his OSAP account.

Tips: Choose the answer that matches the exact words you hear.

Why the other options are wrong:

• His application was rejected.: He never says his application was rejected. He says it is missing documents.
• His payment was delayed.: There is no mention of delayed payment. Only documents are discussed.
• His tuition amount is wrong.: The tuition amount is never talked about in the transcript.

Correct Answer: She offers to explain the requirements.

Why this is correct: The officer says she can explain and check his file. This shows she offers to explain what is needed.

Tips: Focus on how the other speaker reacts to the problem.

Why the other options are wrong:

• She asks him to call OSAP.: She does not tell him to call OSAP. She continues helping him directly.
• She tells him to wait longer.: She does not tell him to wait longer at this point.
• She says the system is down.: She never mentions any system problem.

Correct Answer: His Notice of Assessment.

Why this is correct: The officer clearly names the document OSAP needs. She says they need his last year's Notice of Assessment.

Tips: When you hear a list or detail, listen carefully for exact terms.

Why the other options are wrong:

• A letter from his employer.: A letter from an employer is never mentioned.
• His bank statement.: A bank statement is not discussed.
• A copy of his student card.: A student card is not requested in the conversation.

Correct Answer: From his CRA online account.

Why this is correct: The student says he can get the document from his CRA account online. The officer agrees that this works.

Tips: Link the student's idea with the officer's confirmation.

Why the other options are wrong:

• From the university registrar.: The university registrar is not mentioned.
• From the financial aid office.: The financial aid office is not named as the source.
• From his part-time employer.: His employer is not said to provide this document.

Correct Answer: It can be uploaded online.

Why this is correct: The officer says uploading it online is enough. This explains how to submit the document.

Tips: Choose the option that matches the final instruction.

Why the other options are wrong:

• It must be mailed to OSAP.: Mailing the document is not required.
• It needs to be submitted in person.: She says he does not need to bring a paper copy.
• It should be emailed to Carleton.: Emailing to Carleton is never mentioned.

Correct Answer: About two weeks.

Why this is correct: The officer clearly gives a time frame. She says it usually takes about two weeks to review.

Tips: Time answers often use approximate words like about.

Why the other options are wrong:

• A few days.: A few days is not mentioned.
• One month.: One month is never said.
• Until the end of term.: The end of term is not discussed.

Correct Answer: Upload the document and check his OSAP account.

Why this is correct: The officer tells him to upload the document and check his OSAP account for updates. This shows his next likely action.

Tips: For next action questions, follow the advice given.

Why the other options are wrong:

• Visit the office again tomorrow.: He is not told to visit the office again.
• Call CRA for an appointment.: Calling CRA is not suggested as the next step.
• Change his OSAP application.: Changing the application is not discussed.