Tips: Focus on the first problem described, it is often the answer.

Why the other options are wrong:

• A broken parking gate: The man never mentions parking or a gate. He only talks about the elevator problem.
• A leaking ceiling: There is no talk about water, leaks, or ceilings in the call.
• A fire alarm problem: They do not mention alarms or any fire issue.

Correct Answer: The north elevator.

Why this is correct: The woman asks which elevator is broken. The man clearly says it is the north elevator.

Tips: When you hear a choice question, listen carefully to the reply.

Why the other options are wrong:

• The only elevator in the building.: He never says there is only one elevator. He chooses between north and south.
• The service elevator.: There is no mention of a service elevator in the conversation.
• The south elevator.: He does not say the south elevator. He says the opposite.

Correct Answer: She checks the maintenance records.

Why this is correct: After hearing the problem, the woman says she will check the maintenance log. This is the first action she mentions.

Tips: Order matters. Choose the first action you hear.

Why the other options are wrong:

• She sends a technician immediately.: She does not send a technician right away. She only checks records first.
• She asks residents to wait.: She never asks residents to wait at this point.
• She restarts the elevator remotely.: She does not say anything about restarting the elevator remotely.

Correct Answer: Some residents cannot use the stairs easily.

Why this is correct: The man says some residents have mobility issues. This means stairs are hard for them.

Tips: Reason questions often use because type language.

Why the other options are wrong:

• He is moving furniture today.: He does not talk about moving furniture.
• He is late for work.: He never says he is late for work.
• The lobby is very crowded.: The lobby being crowded is not mentioned.

Correct Answer: Repairing it tomorrow morning.

Why this is correct: The woman offers tonight or tomorrow morning. The man says tomorrow morning sounds better.

Tips: Listen for the option both speakers accept.

Why the other options are wrong:

• Fixing it late tonight.: Late tonight is only a possible option, not the chosen one.
• Waiting until next week.: They never talk about waiting until next week.
• Replacing the entire elevator.: Replacing the elevator is not discussed.

Correct Answer: She posted notices and shut it down.

Why this is correct: The woman says they shut down the elevator. She also says they posted notices by the lift and lobby.

Tips: Choose answers that include all parts mentioned.

Why the other options are wrong:

• She locked the lobby doors.: She does not lock lobby doors.
• She hired security staff.: There is no mention of security staff.
• She warned people verbally.: She does more than verbal warnings.

Correct Answer: Send an email and update the condo portal.

Why this is correct: The woman explains how she will inform residents. She says she will email everyone and update the portal.

Tips: Information questions often list more than one action.

Why the other options are wrong:

• Call each unit individually.: She does not say she will call each unit.
• Post a notice only in the elevator.: She mentions more than just elevator notices.
• Wait until the repair is finished.: She will inform people before the repair is finished.

Correct Answer: They are more affected by the outage.

Why this is correct: The man asks to prioritise seniors. This is because stairs and delays affect them more.

Tips: Link later questions to earlier reasons you heard.

Why the other options are wrong:

• They complained the loudest.: No one complains in the call.
• They caused the delay.: Seniors did not cause the problem.
• They requested a private inspection.: They did not ask for a private inspection.