Tips: Focus on nouns that describe missing items.

Why the other options are wrong:

• Office chairs: Office chairs are never mentioned. The speaker only talks about paper.
• Computer monitors: Computer monitors are not in the conversation. No electronics are discussed.
• Cleaning supplies: Cleaning supplies are not named. The item is paper for printing.

Correct Answer: It was already delivered.

Why this is correct: The courier checks the system and explains the status. He says it shows as delivered at nine fifteen. This means he believes it was delivered.

Tips: When you hear system information, it often shows belief or assumption.

Why the other options are wrong:

• It was delayed by traffic.: Traffic delays are not mentioned. The system shows delivery was complete.
• It was cancelled by the office.: The office did not cancel the order. There is no talk about cancellation.
• It was sent to the warehouse.: The warehouse is never discussed. The courier says it was delivered.

Correct Answer: On King Street in London.

Why this is correct: The woman gives her office location clearly. She says King Street in London. This matches the answer.

Tips: Write down location words while listening.

Why the other options are wrong:

• Near a warehouse outside the city.: A warehouse outside the city is not mentioned. The office is downtown.
• Beside a shopping mall.: A shopping mall is not discussed. The speaker says King Street.
• Across from the courier centre.: The courier centre location is never given.

Correct Answer: The suite number was incorrect.

Why this is correct: The courier checks the address details. He says the driver went to Suite 330. The correct suite is 300, so the number was wrong.

Tips: Address errors are often shown by number changes.

Why the other options are wrong:

• The building was closed.: The building being closed is never said. The issue is the suite number.
• The boxes had the wrong name.: A wrong name is not mentioned. Only the suite number is discussed.
• The driver was new to the city.: The driver being new is not mentioned. The error is the address.

Correct Answer: Having the paper today.

Why this is correct: The woman explains why the delivery is urgent. She says they really need the paper today for a meeting. This shows her main concern.

Tips: Urgent needs are often said directly.

Why the other options are wrong:

• Paying extra delivery fees.: Extra fees are never mentioned. Cost is not discussed.
• Changing courier companies.: She does not talk about changing companies. She wants the paper.
• Reporting the driver.: Reporting the driver is not suggested. She stays calm.

Correct Answer: Contact the driver.

Why this is correct: Before listing solutions, the courier offers an action. He says he can call the driver to confirm. This is the first thing he offers.

Tips: The first offer often comes before choices.

Why the other options are wrong:

• Send the order next week.: Sending it next week is not said. The focus is today.
• Refund the purchase.: A refund is never offered. Only delivery options are given.
• Leave the boxes where they are.: Leaving the boxes is not suggested as a solution.

Correct Answer: Picking up and redelivering the same boxes.

Why this is correct: They discuss two options. The woman says the first option sounds faster. The courier agrees and arranges redelivery.

Tips: The chosen option is usually repeated or confirmed.

Why the other options are wrong:

• Cancelling the order.: Cancelling the order is never discussed.
• Waiting until tomorrow.: Waiting until tomorrow is not chosen. They plan for today.
• Sending fewer boxes.: Sending fewer boxes is not mentioned.

Correct Answer: Wait at reception to sign.

Why this is correct: The woman explains her next action clearly. She says she will be at reception to sign for it. This shows what she will do next.

Tips: Future plans are often stated at the end.

Why the other options are wrong:

• Call another supplier.: Calling another supplier is not mentioned. The problem is solved.
• Leave the office early.: Leaving early is not said. She plans to stay.
• Visit the other office herself.: Visiting the other office herself is not suggested.