Tips: Listen for the noun after “I got” in the opening statement.

Why the other options are wrong:

• A delivery parcel: She says she received a rent increase notice, not a delivery parcel.
• A set of door keys: She says she received a rent increase notice, not door keys.
• A book: She says she received a rent increase notice, not a book.

Correct Answer: The increase is much larger than before.

Why this is correct: She says she was surprised and explains increases were smaller before. This shows the amount is much higher now.

Tips: Focus on reasons after words like because or honestly.

Why the other options are wrong:

• She did not receive it on time.: She says she got the notice yesterday. There is no problem with timing.
• The landlord never raises rent.: She says there were increases before. So rent has been raised in the past.
• Her lease is about to end.: She never talks about her lease ending.

Correct Answer: Rising taxes and insurance costs.

Why this is correct: The landlord clearly says costs went up. He names taxes and insurance as the main reasons.

Tips: When asked why, listen for explanations right after.

Why the other options are wrong:

• Higher utility use by tenants.: He does not talk about tenants using more utilities.
• New city by-laws.: There is no mention of new by-laws.
• An empty unit in the building.: He never says there is an empty unit.

Correct Answer: A new roof and heating system.

Why this is correct: The landlord lists the improvements. He says they replaced the roof and upgraded heating.

Tips: Write down items when the speaker lists changes.

Why the other options are wrong:

• Renovated kitchens.: He does not mention kitchens at all.
• New windows in each unit.: There is no talk about new windows.
• Upgraded parking spaces.: Parking spaces are never discussed.

Correct Answer: Going to the housing tribunal.

Why this is correct: She says she would rather avoid that. She is talking about the housing tribunal process.

Tips: Strong feelings often show the answer.

Why the other options are wrong:

• Moving to another apartment.: She never talks about moving out.
• Paying the full increase.: She discusses the amount, but does not say she wants to avoid paying.
• Signing a new lease.: There is no mention of signing a new lease.

Correct Answer: He says he needs to review his costs.

Why this is correct: He does not agree right away. He says he needs to check his numbers first.

Tips: A maybe answer often means review or check.

Why the other options are wrong:

• He immediately agrees to lower it.: He does not agree immediately.
• He refuses any discussion.: He continues the discussion, so he does not refuse.
• He suggests delaying the increase.: He says the date will not change.

Correct Answer: One hundred dollars.

Why this is correct: The landlord makes a counter offer. He says he can do one hundred dollars.

Tips: The last number said is often the answer.

Why the other options are wrong:

• Seventy-five dollars.: Seventy-five dollars is suggested by the tenant, not accepted.
• One hundred and fifty dollars.: One hundred and fifty dollars was the original increase.
• No increase at all.: He never offers no increase.

Correct Answer: Think it over and respond soon.

Why this is correct: She says she needs a day to think. This means she will respond soon.

Tips: The speaker's last plan is usually correct.

Why the other options are wrong:

• Refuse the increase formally.: She does not say she will refuse.
• Contact the tribunal immediately.: She wants to avoid the tribunal.
• Move out before July.: She never talks about moving out.