Tips: Focus on the main problem at the start of the conversation.

Why the other options are wrong:

• A new office printer: They never talk about a printer. The transcript only mentions remote access and VPN.
• An email account on her phone: She asks about a code sent to her phone, not setting up email.
• A video meeting system: They do not mention video meetings or meeting software.

Correct Answer: She cannot access the company system from home.

Why this is correct: She says she will work from home and cannot log in. This is why she contacts the IT manager for help.

Tips: Listen for the reason in the first few lines.

Why the other options are wrong:

• She wants a new laptop for travel.: She already has a work laptop. She does not ask for a new one.
• She is locked out of her email.: Email is never mentioned as the main problem.
• She needs help fixing a slow computer.: She does not say her computer is slow.

Correct Answer: He says the issue should be easy to fix.

Why this is correct: He says it is easy and only needs a few checks. His tone is calm and helpful.

Tips: Tone words often show the answer.

Why the other options are wrong:

• He seems annoyed by the request.: He says no problem at all. He does not sound annoyed.
• He says the problem is unusual.: He does not say it is unusual. He says it is easy.
• He asks her to contact someone else.: He never asks her to contact someone else.

Correct Answer: Her work laptop.

Why this is correct: She clearly says she is using her work laptop. She even says it is from the Toronto office.

Tips: Device questions often use clear nouns like laptop or phone.

Why the other options are wrong:

• Her personal tablet.: She does not mention a tablet.
• A shared office computer.: They do not talk about a shared computer.
• Her home desktop computer.: She does not say home desktop computer.

Correct Answer: An email with a download link.

Why this is correct: He says he will send a link by email. This link is for installing the VPN app.

Tips: Listen carefully to verbs like send or email.

Why the other options are wrong:

• A new password by text message.: The code is sent to her phone, not a password by text.
• Printed instructions by mail.: Nothing is sent by mail.
• A calendar invite for training.: They do not mention training or a calendar invite.

Correct Answer: A code sent to her phone.

Why this is correct: He explains she needs her usual login and a code sent to her phone. This is the extra step.

Tips: Extra steps are often explained slowly.

Why the other options are wrong:

• Approval from her manager.: Manager approval is never mentioned.
• A security card from the office.: There is no security card.
• A change to her email address.: She does not change her email address.

Correct Answer: Later the same day.

Why this is correct: She asks if they can do it today. He says it will take about ten minutes.

Tips: Time questions often use numbers.

Why the other options are wrong:

• Sometime next week.: Next week is when she works from home, not setup.
• After she moves to Nanaimo.: Nanaimo is her location, not the time.
• At the end of the month.: End of the month is never mentioned.

Correct Answer: The man agrees to help her set up VPN access.

Why this is correct: He explains the steps and agrees to email the link. The setup will happen soon.

Tips: The last lines usually show the final result.

Why the other options are wrong:

• The woman decides to work only in the office.: She is happy to work from home, not only the office.
• They postpone the setup until next week.: They do not postpone anything.
• The woman requests different software.: She does not ask for different software.