Tips: Focus on sentences with words like want or would like.

Why the other options are wrong:

• A shared dorm room with two beds: He does not ask for another shared room at first. He says a single room is ideal.
• A shared residence room with a kitchenette: The student ideally wants a single room. He does not ask for a shared residence room with a kitchenette.
• An off-campus apartment: He never talks about living off campus. He only discusses on-campus residences.

Correct Answer: His roommate's schedule is disruptive.

Why this is correct: The student explains the problem clearly. He says his roommate keeps odd hours. This makes it hard to sleep or study.

Tips: The main problem is often explained early in the call.

Why the other options are wrong:

• He finds the residence too far from campus.: He does not complain about distance at the start. Distance is mentioned later about New Rez.
• He cannot afford his current room.: He never says he cannot afford his current room. Cost comes up only for other options.
• His roommate is rarely present.: His roommate is present but keeps odd hours. The problem is noise and timing, not absence.

Correct Answer: She asks clarifying questions before checking options.

Why this is correct: The housing officer first asks about the residence and the problem. She also asks what type of move he wants. She does this before checking availability.

Tips: Notice if the speaker asks questions before giving solutions.

Why the other options are wrong:

• She immediately approves the room change.: She does not approve anything right away. She says she needs to check options.
• She suggests he speak directly to his roommate.: She never tells him to talk to his roommate. That idea is not mentioned.
• She explains that room changes are not allowed.: She never says room changes are not allowed. She continues to offer options.

Correct Answer: Transferring to a quieter shared room in another residence.

Why this is correct: The housing officer gives another option besides a single room. She suggests a quieter shared room. She mentions it could be in New Rez.

Tips: Alternatives are often introduced with phrases like another is.

Why the other options are wrong:

• Moving off campus near downtown.: She does not suggest off-campus housing. All options are on campus.
• Staying in Upper Rez with a new roommate.: She does not offer a new roommate in Upper Rez. She mentions another residence.
• Waiting until next term for any change.: She does not say to wait until next term. She offers options now.

Correct Answer: He worries about the distance to his classes.

Why this is correct: The student reacts to New Rez right away. He says it is farther from his lectures downtown. This shows his concern is distance.

Tips: When a speaker hesitates, listen to the reason in the next sentence.

Why the other options are wrong:

• He thinks it will be more expensive.: He does not say it costs more at this point. Cost is discussed later.
• He prefers to live off campus.: He never says he prefers off campus living. He stays focused on residences.
• He has heard it is very noisy.: He does not say New Rez is noisy. He actually hears it is quieter.

Correct Answer: A single room would increase the cost.

Why this is correct: The housing officer explains the cost clearly. She says a single room would cost more per term. She contrasts this with a shared room transfer.

Tips: For cost questions, listen carefully to comparisons.

Why the other options are wrong:

• All room changes require an extra fee.: She does not say all changes cost extra. She says shared room transfer would not.
• Only off-campus housing costs more.: She does not talk about off-campus costs. Only on-campus options are discussed.
• Shared rooms are cheaper in New Rez.: She does not say shared rooms are cheaper in New Rez. She says no extra cost.

Correct Answer: He agrees to request a quieter shared room.

Why this is correct: The student makes a clear decision at the end. He agrees to the quieter shared room option. He asks the officer to go ahead.

Tips: The final decision is usually near the end of the call.

Why the other options are wrong:

• He decides to stay in his current room.: He does not stay in his current room. He asks for a room change.
• He chooses to move off campus immediately.: He never chooses off campus housing. That option is not discussed.
• He waits to see if a single room opens.: He does not wait for a single room. He accepts the shared room now.

Correct Answer: Send an email with further instructions.

Why this is correct: The housing officer explains her next action. She says she will email the details and next steps. This clearly shows what she will do next.

Tips: Future actions are often stated with will.

Why the other options are wrong:

• Call the student’s roommate for approval.: She does not mention contacting the roommate. That action is never suggested.
• Cancel the student’s current residence contract.: She does not cancel any contract. She only processes a change request.
• Ask the student to visit the housing office in person.: She does not ask him to visit in person. She says she will email.