Tips: Listen for clear place words like pool, centre, or gym.

Why the other options are wrong:

• A sandy beach by a lake: The speakers never mention a beach or lake. They only talk about a pool and a centre.
• A school gymnasium: There is no talk about a school or a gym. The place is a swimming centre.
• An outdoor splash pad: An outdoor splash pad is never mentioned. The lesson is a regular swimming class.

Correct Answer: There were not enough staff.

Why this is correct: The speaker clearly says there was a staff shortage this morning. This is given as the reason for the cancellation.

Tips: Focus on the first clear reason you hear for a problem.

Why the other options are wrong:

• The pool was being cleaned.: Cleaning the pool is never mentioned. The problem is staff, not maintenance.
• The weather was too cold.: The speakers do not talk about weather. Cold weather is not the reason.
• The class was already full.: The class being full is never said. The issue is staff shortage.

Correct Answer: He is annoyed but polite.

Why this is correct: He says they came all the way from Brant Street. The staff replies that it is frustrating, especially with kids. This shows he is annoyed but still calm and polite.

Tips: Tone matters more than strong words in feeling questions.

Why the other options are wrong:

• He is angry and arguing.: He never argues or raises his voice. He stays polite.
• He is confused but excited.: He is not excited. He is confused and frustrated.
• He is happy about the change.: He is not happy about the change. He shows frustration.

Correct Answer: Receive a refund or credit.

Why this is correct: The speaker explains what happens if they cannot make the new day. He clearly says they can choose a refund or a credit.

Tips: Listen carefully after questions starting with what if.

Why the other options are wrong:

• Join a class in another city.: Another city is never mentioned. The options are refund or credit.
• Transfer to a private coach.: A private coach is not discussed. This is a public programme.
• Skip the level and move ahead.: Skipping a level is never offered. Only refund or credit is offered.

Correct Answer: It can be used for other programmes.

Why this is correct: The speaker says the credit works for other programmes at the centre too. This clearly explains how the credit can be used.

Tips: Listen carefully to yes or no answers with extra details.

Why the other options are wrong:

• It expires at the end of the month.: There is no talk about an expiry date. The month end is not mentioned.
• It only works for this class.: The speaker says it works for other programmes, not only this class.
• It must be used the same day.: Same day use is never mentioned. The credit is flexible.

Correct Answer: The centre is still planning the schedule.

Why this is correct: The speaker says the time is most likely the same but not confirmed yet. This shows they are still planning the schedule.

Tips: Unconfirmed usually means planning is not finished.

Why the other options are wrong:

• Parents have not paid yet.: Payment is never discussed. The issue is planning.
• The pool may close permanently.: Permanent closure is not mentioned. The pool still operates.
• The instructor is on vacation.: An instructor vacation is never said.

Correct Answer: By email and the website.

Why this is correct: The speaker says they will send another email. He also says the website will be updated. This means both email and website.

Tips: Choose answers that include all mentioned methods.

Why the other options are wrong:

• By phone call only.: A phone call is never mentioned. Email is used.
• Through regular mail.: Regular mail is not discussed. Communication is online.
• From a notice at the pool door.: A notice at the pool door is never mentioned.

Correct Answer: Choose to get his money back.

Why this is correct: The father says he might take the refund if nothing works. This shows he will most likely get his money back.

Tips: The last part often shows the final decision.

Why the other options are wrong:

• Register his son at another pool.: Another pool is never mentioned. He talks about a refund.
• Wait for another month.: Waiting another month is not said. He wants a solution now.
• Ask for a different instructor.: A different instructor is never discussed.