Tips: Focus on repeated key words to find the correct training.

Why the other options are wrong:

• First aid training session: First aid is never mentioned in the talk. They only discuss safety training related to WHMIS.
• Heavy equipment operation course: Heavy equipment training is not discussed. The issue is about certification, not equipment use.
• Office compliance paperwork review: Office paperwork is not mentioned. The problem is online safety training.

Correct Answer: His safety certification showed as expired.

Why this is correct: Speaker A says he was flagged at the gate. He explains his mandatory safety training expired last week.

Tips: Listen carefully to the first problem described.

Why the other options are wrong:

• He arrived late for his shift.: Being late is not mentioned. The problem happens at the gate, not with time.
• He forgot his identification badge.: There is no talk about an ID badge. Only training records are discussed.
• His site orientation was never completed.: Site orientation is mentioned, but it is not the issue. The issue is expired training.

Correct Answer: She checks his training record in the system.

Why this is correct: Speaker B says she will pull up his file. This is the first thing she does to help.

Tips: Track actions in the order you hear them.

Why the other options are wrong:

• She asks him to retake the entire course.: She does not ask him to retake everything right away. She checks the system first.
• She calls site security immediately.: She does not call security. She looks at his records.
• She books him into a future class.: She does not book a class. She checks his file.

Correct Answer: The final assessment was not completed.

Why this is correct: Speaker B explains the training is only partially completed. She says the final assessment was not done.

Tips: Listen for cause and effect explanations.

Why the other options are wrong:

• The course was taken in the wrong province.: The province is mentioned, but it is not the problem. The problem is missing the final test.
• The certificate was uploaded too late.: Uploading late is not discussed. Completion is the issue.
• The training provider was not approved.: There is no mention of an unapproved provider.

Correct Answer: If he finishes the course and sends proof before noon.

Why this is correct: Speaker B says he may work if he completes it. She adds he must email the certificate before noon.

Tips: Listen for conditional phrases carefully.

Why the other options are wrong:

• If his supervisor signs a temporary waiver.: There is no waiver mentioned. Only proof of completion matters.
• If he attends a safety meeting this afternoon.: A safety meeting is not discussed. The condition is finishing the training.
• If he redoes the training next week.: Next week is too late. The deadline is today before noon.

Correct Answer: It is required for the certification to count locally.

Why this is correct: Speaker B explains the final test must be done through the Fort McMurray portal. This shows local requirement.

Tips: Listen for explanations using has to or must.

Why the other options are wrong:

• It is faster than the Edmonton system.: Speed is not mentioned. Requirement is the reason.
• It costs less than other options.: Cost is never discussed.
• It includes extra site orientation.: Extra orientation is not mentioned.

Correct Answer: Go to the training room to complete the assessment.

Why this is correct: Speaker A says he will go to the training room now. This shows his next action.

Tips: Listen for verbs showing next steps.

Why the other options are wrong:

• Return home and come back tomorrow.: He does not say he will go home. He plans to fix it now.
• Ask his supervisor to delay the shift.: He does not talk about delaying the shift.
• Wait for security to clear him automatically.: Security will not clear him automatically.

Correct Answer: A clear plan is set to resolve the certification issue today.

Why this is correct: They agree on steps to finish the training today. Speaker B will update clearance after receiving the certificate.

Tips: Listen to the final lines to find the outcome.

Why the other options are wrong:

• The man is denied access for the week.: He is not denied for the week. They plan to fix it today.
• The woman schedules mandatory retraining.: Retraining is not scheduled later. He will complete it now.
• The requirement is postponed until next month.: Nothing is postponed. The plan is for today.