Tips: For problem questions, first listen for the main situation.

Why the other options are wrong:

• A car parked at a repair shop: The transcript never mentions a repair shop. The car breaks down on the highway, not at a shop.
• A car stopping at a gas station: He does not stop for gas. He says the engine lost power suddenly.
• A minor accident on a city street: There is no accident mentioned. He only talks about the car stalling.

Correct Answer: She is concerned about his safety.

Why this is correct: The dispatcher asks if he is safely off the road. This shows she wants to know if he is safe from traffic.

Tips: Think about the purpose behind the speaker's question.

Why the other options are wrong:

• She needs his exact exit number.: She asks this before getting the exit number. The exit comes later.
• She wants to know if his car can still move.: She does not ask if the car can move. She asks about safety.
• She is checking if police have arrived.: Police are never mentioned in the call.

Correct Answer: The engine loses power.

Why this is correct: The man says the engine lost power suddenly. This is the first problem he describes.

Tips: Listen carefully to what happens first.

Why the other options are wrong:

• One of the tires goes flat.: No tire problem is mentioned. He talks about the engine.
• The brakes stop working.: The brakes are never discussed in the transcript.
• The steering wheel locks.: There is no mention of the steering wheel locking.

Correct Answer: A flatbed tow.

Why this is correct: The dispatcher says they can send a flatbed from their Barrie yard. This is the type of tow she recommends.

Tips: Listen for clear suggestions from the dispatcher.

Why the other options are wrong:

• A quick roadside repair.: She says it is safer to tow it, not fix it quickly.
• A wheel-lift truck.: A wheel-lift truck is never mentioned.
• A boost for the battery.: There is no talk about boosting the battery.

Correct Answer: He prefers his usual mechanic.

Why this is correct: He says he was hoping to take the car to his regular garage in Newmarket. That preference explains his hesitation about a different repair shop in Barrie.

Tips: Listen for why the speaker makes a choice.

Why the other options are wrong:

• He thinks Barrie shops are closed.: He does not talk about shop hours in Barrie.
• He plans to sell the car soon.: Selling the car is never mentioned.
• He is worried about the weather.: Weather is mentioned, but not as a reason for towing choice.

Correct Answer: The distance to the garage.

Why this is correct: The dispatcher explains the cost difference by kilometres. Longer distance costs more.

Tips: When you hear prices, listen for the reason.

Why the other options are wrong:

• The time of day.: Time of day is not discussed.
• The type of credit card.: Credit card type does not change the price.
• The outside temperature.: Temperature is mentioned for comfort, not price.

Correct Answer: Wait in his car with the hazard lights on.

Why this is correct: The dispatcher tells him to turn on his hazard lights. He also says he will stay inside.

Tips: Think about what the speaker is told to do next.

Why the other options are wrong:

• Walk to the nearest exit.: He is told to stay inside, not walk away.
• Call another towing company.: He agrees with this company and does not call another.
• Try to restart the engine.: He does not try to restart the engine.

Correct Answer: He can pay by credit card to the driver.

Why this is correct: The dispatcher says the driver has a mobile terminal. This means he can pay by credit card.

Tips: Listen carefully to yes or no answers about payment.

Why the other options are wrong:

• The man will pay cash only.: Cash is never required.
• Payment will be billed later.: There is no billing later mentioned.
• The dispatcher waives the fee.: The fee is not waived.