Tips: First questions often test the main purpose of the call.

Why the other options are wrong:

• Home internet installation: Home internet installation is not mentioned. The speakers only talk about hydro and power service.
• Natural gas connection: Natural gas is never discussed. The company is Newfoundland Power, not a gas company.
• Water and sewage service: Water and sewage service is not mentioned. The call is only about electricity.

Correct Answer: The unit had service before.

Why this is correct: The agent asks if electricity was connected before. The man says it is an older building with a previous tenant. Because of this, the agent says the transfer can be quick.

Tips: Link the reason to the result you hear next.

Why the other options are wrong:

• The building uses smart metres.: Smart metres are not mentioned anywhere in the call.
• The man already has an account.: The man is a new customer, not someone with an account already.
• The landlord requested it early.: The landlord is never mentioned asking for early setup.

Correct Answer: Not having electricity at first.

Why this is correct: The man clearly says he does not want to move in without power. This shows his main worry is having electricity when he arrives.

Tips: When a speaker states a worry clearly, that is often the answer.

Why the other options are wrong:

• Paying too much for utilities.: Paying too much is not his concern here. He talks about power being on, not cost.
• Finding the correct address.: Finding the address is never mentioned as a problem.
• Sharing a metre with neighbours.: Sharing a metre with neighbours is not discussed.

Correct Answer: A connection fee.

Why this is correct: The agent says starting power earlier is possible. He adds there may be a small connection fee. This matches "A connection fee."

Tips: Extra cost questions often use words like fee or charge.

Why the other options are wrong:

• A late payment charge.: A late payment charge is not mentioned at all.
• A higher usage rate.: A higher usage rate is never discussed.
• A billing adjustment.: A billing adjustment is not mentioned.

Correct Answer: He is a new customer.

Why this is correct: The agent explains the deposit depends on credit history. He then says the system asks for a deposit because the man is a new customer.

Tips: Listen closely when the speaker explains a rule or reason.

Why the other options are wrong:

• The building has unpaid bills.: Unpaid bills in the building are not mentioned.
• He requested paper billing.: Paper billing is discussed later, not as a reason for the deposit.
• The start date is too soon.: The start date timing is not given as the reason.

Correct Answer: Signing up for automatic payments.

Why this is correct: The agent says the deposit can be waived if the man signs up for pre-authorised payments. This means automatic payments.

Tips: Synonyms matter, pre-authorised means automatic.

Why the other options are wrong:

• Waiting an extra week.: Waiting an extra week is not offered as a solution.
• Providing a landlord reference.: A landlord reference is never mentioned.
• Paying the first bill early.: Paying the first bill early is not discussed.

Correct Answer: June 14th.

Why this is correct: After agreeing to pre-authorised payments, the agent sets the start date. He clearly says June 14th.

Tips: Dates are often stated clearly once plans are final.

Why the other options are wrong:

• June 15th.: June 15th is the lease start, not the power start date.
• The end of June.: The end of June is never mentioned.
• Two days after moving in.: Two days after moving in is not said.

Correct Answer: Watch for a confirmation email.

Why this is correct: At the end of the call, the agent says he will email a confirmation shortly. This shows what the man will most likely do next.

Tips: End-of-call comments often show the next step.

Why the other options are wrong:

• Contact his landlord about the metre.: Contacting the landlord is not suggested.
• Visit a Newfoundland Power office.: Visiting an office is never mentioned.
• Change the billing cycle immediately.: Changing the billing cycle immediately is not planned.