Tips: For location questions, focus on the first problem description.

Why the other options are wrong:

• A busy city intersection: The transcript never mentions city streets or intersections. It talks about the Trans-Canada highway.
• A gas station parking lot: She is not at a gas station yet. The Irving station is mentioned later as a future destination.
• A residential driveway: There is no mention of a home or driveway. She is travelling on a highway.

Correct Answer: Traffic and weather conditions worry her.

Why this is correct: She says trucks keep passing and it is starting to rain. These make her feel unsafe and nervous. This shows traffic and weather stress her.

Tips: Match feelings with the reasons spoken near them.

Why the other options are wrong:

• She realises her insurance has expired.: She does not say her insurance has expired. Her immediate concerns are passing trucks and rain.
• She cannot describe her location clearly.: She clearly gives her location near an exit. She can describe it well.
• Her phone battery is almost dead.: There is no talk about her phone battery. This is not mentioned.

Correct Answer: He checks her coverage and location details.

Why this is correct: The dispatcher says he will check coverage and location first. He does this before choosing the best option. This shows his next step.

Tips: For process questions, listen for what happens before a decision.

Why the other options are wrong:

• He asks her to call the police.: He does not mention police at any time. The call stays with roadside help.
• He explains how to change the tire.: He does not explain how to change the tire. He advises against it.
• He transfers her to another department.: He does not transfer the call. He stays and helps her.

Correct Answer: The traffic and weather make it unsafe.

Why this is correct: The dispatcher mentions traffic and weather directly. He says he would not recommend changing the tire because of them. This clearly explains why.

Tips: When asked why, listen right after advice words like recommend.

Why the other options are wrong:

• She does not have the proper tools.: He does not say she lacks tools. Tools are never discussed.
• Her spare tire is unusable.: He confirms she has a spare tire. It is not unusable.
• It would cancel her roadside coverage.: He never says coverage would be cancelled. Coverage is still valid.

Correct Answer: An accident near Sackville.

Why this is correct: The dispatcher explains crews are stretched. He gives the reason as an accident near Sackville. This affects technician availability.

Tips: For problem questions, listen for the word because or explanations.

Why the other options are wrong:

• A staff training day in Moncton.: There is no mention of training days. This is not discussed.
• Road construction on the highway.: Road construction is never mentioned in the call.
• A shortage of service vehicles.: He does not say there is a vehicle shortage. He says crews are stretched due to an accident.

Correct Answer: Whether there will be an extra charge.

Why this is correct: She asks if the tow would cost extra. The dispatcher answers there is no additional charge. This shows her concern.

Tips: For question intent, focus on what the speaker asks, not the answer.

Why the other options are wrong:

• How long the tow truck is delayed.: She does not ask about delay time for the tow. That comes later from the dispatcher.
• Whether the station can fix the tire.: She does not ask if the station can fix the tire.
• If she can choose a different destination.: She does not ask about choosing a different place.

Correct Answer: Towing the car to a nearby gas station.

Why this is correct: The woman says the tow makes more sense. The dispatcher agrees and arranges a tow to the Irving station. This is their final decision.

Tips: For final decision questions, listen near the end.

Why the other options are wrong:

• Waiting on the shoulder for a technician.: They decide not to wait because the wait could be long.
• Driving slowly to the next exit.: She does not drive herself to the exit. A tow is arranged.
• Changing the tire with phone guidance.: They do not change the tire on the shoulder.

Correct Answer: Remain inside her car and monitor updates.

Why this is correct: The dispatcher tells her to stay inside with her seatbelt on. He also says he will text updates. This explains what she will do.

Tips: For likely action questions, listen to instructions given.

Why the other options are wrong:

• Stand away from the road to signal drivers.: She is told not to stand away from the road. She should stay inside.
• Walk to the Irving station on foot.: She does not walk to the station. She waits for the tow.
• Call another service company.: She does not call another company. Help is already arranged.