Tips: Focus on the first clear noun you hear describing the problem item.

Why the other options are wrong:

• A dining table with loose legs: The transcript never mentions a dining table. There is no talk about loose legs.
• A bed frame with missing screws: No one talks about a bed frame or missing screws. The problem is with doors.
• A bookshelf leaning to one side: A bookshelf is not mentioned. The issue is about sliding doors.

Correct Answer: It was finished late and rushed.

Why this is correct: She says the team finished late. She also says they said it was fine.

Tips: Listen carefully for small details about time and quality.

Why the other options are wrong:

• It was cancelled at the last minute.: The installation was not cancelled. It was completed.
• It was done by the wrong company.: She does not say another company did the work. She says your team assembled it.
• It was delayed by missing parts.: There is no mention of missing parts causing delay.

Correct Answer: He asks for details and checks the file.

Why this is correct: He asks what the problem is. Then he says he will pull up the file.

Tips: Notice how the speaker responds before giving solutions.

Why the other options are wrong:

• He blames the manufacturer.: He does not blame the manufacturer. He listens to the customer.
• He suggests the customer fix it.: He never suggests she fix it herself. He offers help.
• He doubts there is a real problem.: He does not doubt the problem. He says it should not happen.

Correct Answer: It could be unsafe for her child.

Why this is correct: She says she has a kid. She explains safety matters.

Tips: Listen for personal reasons that explain feelings.

Why the other options are wrong:

• It blocks a doorway.: She does not say it blocks a doorway. This is not mentioned.
• It damages the floor.: There is no talk about floor damage.
• It was very expensive.: She never mentions the price.

Correct Answer: A partial refund.

Why this is correct: He offers a technician or a partial refund. This is the other option.

Tips: Listen for contrast words that show alternatives.

Why the other options are wrong:

• A full replacement.: He does not offer a full replacement. This is not said.
• Store credit.: Store credit is never mentioned.
• A free upgrade.: There is no free upgrade offered.

Correct Answer: Friday.

Why this is correct: The helper says the earliest a technician could come is Friday. This is an available appointment, not yet a completed booking.

Tips: Write down dates or times as soon as you hear them.

Why the other options are wrong:

• Thursday afternoon.: Thursday afternoon is not mentioned.
• The same day.: He does not say the same day.
• Next week.: Next week is never said.

Correct Answer: Have the wardrobe repaired.

Why this is correct: She says she would rather have it fixed properly. She agrees to the technician visit.

Tips: Listen for clear choice statements.

Why the other options are wrong:

• Ask for a full refund.: She does not ask for a full refund. She refuses the refund.
• Cancel the service.: She does not cancel the service.
• Fix the wardrobe herself.: She does not plan to fix it herself.

Correct Answer: The technician will arrive after a call.

Why this is correct: He says they will call before arriving. This explains what happens next.

Tips: End of conversations often explain next steps.

Why the other options are wrong:

• The company will charge extra fees.: He clearly says there is no extra charge.
• The wardrobe will be removed.: There is no plan to remove the wardrobe.
• The refund will be processed.: The refund is not chosen.