Tips: For location questions, focus on clear place words in one sentence.

Why the other options are wrong:

• Outside the building entrance: The transcript never says outside the entrance. It says near the front mailboxes inside the lobby.
• At the concierge desk: The concierge desk is mentioned later as a future plan. The packages were not left there.
• Inside an office hallway: There is no mention of an office hallway. The speaker talks only about the lobby area.

Correct Answer: The theft of delivered packages.

Why this is correct: The speakers talk about packages that went missing. They discuss cameras and prevention. This shows the problem is stolen packages.

Tips: To find the main issue, think about why the speakers are talking.

Why the other options are wrong:

• A delay in office supply orders.: There is no talk about late delivery. The supplies arrived but then disappeared.
• A disagreement with a courier company.: They do not argue with the courier company. They focus on missing packages.
• Limited access to the building lobby.: Lobby access is not the problem. The problem is that items went missing.

Correct Answer: To explain why the lobby has many people passing through.

Why this is correct: The concierge says the area gets busy during rush hour. This explains why many people are around. That makes theft more possible.

Tips: When you hear an explanation, ask what it helps explain.

Why the other options are wrong:

• To suggest the packages arrived late.: Rush hour is not about late delivery time. It is about many people.
• To blame the courier for poor timing.: The concierge does not blame the courier. He explains the environment.
• To recommend changing delivery companies.: There is no suggestion to change delivery companies here.

Correct Answer: They do not fully cover the mailbox area.

Why this is correct: The concierge says cameras do not cover the mailbox corner directly. He adds it may only show partial footage. This means coverage is limited.

Tips: For limitation questions, listen for what cannot be done.

Why the other options are wrong:

• They were not operating that morning.: The concierge never says the cameras were off. He says they exist.
• Only management can access the footage.: He does not say access is restricted. He talks about coverage.
• The video quality is too low to use.: There is no mention of poor video quality.

Correct Answer: Contacting Canada Post.

Why this is correct: Speaker A mentions Canada Post but then says it was a private courier. This idea is dismissed. It is not chosen as a next step.

Tips: Eliminate choices that are clearly accepted or planned.

Why the other options are wrong:

• Asking suppliers for signatures.: Asking suppliers for signatures is accepted as a good plan.
• Filing a report with the strata manager.: Filing a report is suggested as a helpful option.
• Reviewing available camera footage.: Reviewing footage is something the concierge will do.

Correct Answer: It was not Canada Post.

Why this is correct: The woman says she thought about Canada Post, but the delivery was made by a private courier. This is why contacting Canada Post is not the relevant option.

Tips: When a speaker corrects themselves, that reason is often the answer.

Why the other options are wrong:

• She already received a refund.: There is no mention of a refund.
• The packages were inexpensive.: The cost of the packages is never discussed.
• The courier denied responsibility.: The courier does not deny responsibility in the talk.

Correct Answer: Arrange package holding at the desk.

Why this is correct: The concierge clearly says he can arrange temporary package holding. This is an immediate action. It will help prevent future theft.

Tips: Immediate actions are often stated very clearly.

Why the other options are wrong:

• Install new cameras.: There is no talk about installing new cameras now.
• Call the police.: The police are never mentioned.
• Change lobby access hours.: Lobby hours are not discussed.

Correct Answer: Ask vendors to require signatures.

Why this is correct: Speaker A says she can ask suppliers to require signatures. This shows her next likely action. It is a clear future step.

Tips: Future actions are often said near the end of the conversation.

Why the other options are wrong:

• Switch office locations.: She does not talk about changing office locations.
• Stop ordering supplies online.: She does not say she will stop ordering online.
• Wait for a police investigation.: There is no police investigation planned.