Tips: Focus on relationship words to identify who is involved.

Why the other options are wrong:

• A delivery driver using a company van: The transcript never mentions delivery work or a company van. The call is about a family car.
• A spouse commuting to work: The speaker does not talk about a spouse. He clearly says "my son."
• A roommate borrowing a car: There is no roommate mentioned. The driver lives with the family as their son.

Correct Answer: To make sure his son is properly covered.

Why this is correct: He says he wants to make sure they are covered before his son drives. This shows his reason for calling.

Tips: Listen to the first problem the caller explains.

Why the other options are wrong:

• To cancel his current auto policy.: He never talks about cancelling the policy. He wants to add a driver.
• To report an accident involving his car.: There is no accident mentioned anywhere in the call.
• To change the type of vehicle insured.: He keeps the same car, a 2018 Honda Civic. He is not changing vehicles.

Correct Answer: She agrees it is sensible to do.

Why this is correct: The broker says, "That's a good idea." This shows she agrees with his request.

Tips: Short phrases often show agreement or disagreement.

Why the other options are wrong:

• She warns him not to rush.: She does not warn him to wait. She moves forward with details.
• She says it is unnecessary.: She never says it is unnecessary. She supports the change.
• She suggests waiting a year.: She does not suggest waiting a year at any time.

Correct Answer: It usually raises the monthly cost.

Why this is correct: She says adding a young driver usually increases the premium. She links this to having a G2.

Tips: Cost questions often use words like increase or more.

Why the other options are wrong:

• It has no effect on the policy price.: She clearly says it increases the premium. So it does affect the price.
• It only affects coverage limits.: She talks about cost, not coverage limits.
• It shortens the policy term.: She never mentions changing the policy length.

Correct Answer: About eighty dollars per month.

Why this is correct: The broker gives an estimate and says it could be about eighty dollars more per month. This matches the amount and time.

Tips: Always match the number with the time period.

Why the other options are wrong:

• About eighty dollars per year.: She says per month, not per year.
• About eight dollars per day.: She does not talk about daily costs.
• About eight hundred dollars upfront.: There is no upfront payment mentioned.

Correct Answer: To potentially lower the premium.

Why this is correct: She mentions driver training as a way to help reduce the cost. It comes right after he asks about lowering it.

Tips: Connect advice to the problem just mentioned.

Why the other options are wrong:

• To delay adding the new driver.: She does not say to delay adding him. She offers a discount option.
• To meet a legal requirement.: She never says it is required by law.
• To replace the need for insurance.: Training does not replace insurance in the conversation.

Correct Answer: Email the training certificate.

Why this is correct: The man says he will send the certificate today. He plans to do it right after the call.

Tips: Future plans are often clearly stated.

Why the other options are wrong:

• Visit the Mississauga office.: He does not plan to visit any office.
• Ask his son to call the broker.: He does not ask his son to call.
• Pay the increased premium immediately.: Payment is never discussed as the next step.

Correct Answer: The same day the document is received.

Why this is correct: The broker says she can update the policy the same day she receives the document. This gives a clear time.

Tips: Time answers often use exact phrases like same day.

Why the other options are wrong:

• At the end of the month.: She does not mention the end of the month.
• After the next renewal date.: She does not talk about renewal dates.
• One week after approval.: There is no one week delay mentioned.