Tips: In problem solving questions, focus on the first reason for the call.

Why the other options are wrong:

• A swimming lesson registration: The transcript never mentions swimming or lessons. The speaker only talks about soccer registration.
• A hockey team tryout: There is no talk about hockey or tryouts. The league discussed is soccer.
• A basketball training camp: Basketball is never mentioned. The focus is only on soccer.

Correct Answer: His family recently moved to Hamilton.

Why this is correct: The speaker explains he just moved to Hamilton. Because of the move, he missed the deadline. This directly explains why he registered late.

Tips: Listen for cause and effect when asking why something happened.

Why the other options are wrong:

• He misunderstood the age categories.: He does not say he misunderstood age groups. He correctly knows his son is Under-11.
• The league changed the deadline date.: The coordinator never says the deadline changed. It only says it closed last week.
• He was waiting for his son’s school schedule.: School schedules are never discussed in the call.

Correct Answer: It has very limited availability.

Why this is correct: The coordinator says the U11 division is pretty full. This means there are very few spots left. It implies limited availability.

Tips: Words like pretty full usually signal limited options.

Why the other options are wrong:

• It will definitely accept more players.: The coordinator does not promise more players will be accepted. He says there may be options.
• It has been cancelled for the season.: The U11 division is not cancelled. It is still running but full.
• It prefers players who registered early.: There is no mention of preference for early registration.

Correct Answer: Registering in the U12 division.

Why this is correct: The coordinator gives two choices besides the waitlist. One option is moving up to U12. This is the alternative suggested.

Tips: When you hear options, note each one carefully.

Why the other options are wrong:

• Joining a recreational league instead.: A recreational league is never mentioned. Only U11 and U12 are discussed.
• Waiting until the winter season.: Waiting until winter is not suggested anywhere.
• Attending open tryouts next month.: There is no talk about open tryouts.

Correct Answer: He feels his son may not be physically ready.

Why this is correct: The man says moving up is risky because his son is small. This shows concern about physical readiness. That explains his hesitation.

Tips: Reasons often come right after a reaction word like sounds risky.

Why the other options are wrong:

• The schedule would conflict with school.: School schedules are never mentioned as a problem.
• The cost would be significantly higher.: The cost is not discussed as higher for U12.
• His son does not like playing competitively.: He does not say his son dislikes competition.

Correct Answer: A form, proof of address, and the fee.

Why this is correct: The coordinator lists three items needed for the waitlist. He names a completed form, proof of Hamilton address, and the fee. This matches the answer.

Tips: When you hear a list, count each item carefully.

Why the other options are wrong:

• Only an online application.: He clearly asks for more than an online application.
• A coach’s recommendation letter.: A recommendation letter is never mentioned.
• Payment after a spot opens.: Payment is required before a spot opens, not after.

Correct Answer: Joining the U11 waitlist.

Why this is correct: The man clearly states his preference. He says he prefers the waitlist over U12. This shows his final choice.

Tips: The final choice often comes after discussion of options.

Why the other options are wrong:

• Withdrawing until next year.: He does not say he will wait until next year.
• Registering directly in U12.: He decides against U12, not for it.
• Trying another soccer organisation.: Another organisation is never mentioned.

Correct Answer: Send payment confirmation by email.

Why this is correct: The coordinator agrees to e-transfer payment today. He then asks the man to email the transfer confirmation. This is the next likely action.

Tips: Questions about next action focus on the final instructions.

Why the other options are wrong:

• Visit the office to choose a jersey.: Jersey sizes are discussed later, not next.
• Wait for a phone call on Friday.: He does not say he will wait for a call. He needs to send confirmation.
• Ask to reduce the admin fee.: Reducing the admin fee is never requested.