Tips: Use the statement about where the document cannot go anymore to identify its original destination.

Why the other options are wrong:

• A courthouse registry office: The courthouse registry is named later as the new destination, not the original destination.
• A shopping mall service desk: The mall is only mentioned as another pickup. It is not the delivery place.
• A hospital administration office: The hospital is never mentioned in the talk.

Correct Answer: To explain a change in delivery details.

Why this is correct: The man calls before arrival to explain the address change. He says he wanted to explain before she arrives.

Tips: Focus on why the call happens, not later details.

Why the other options are wrong:

• To cancel the delivery entirely.: He does not cancel the delivery. He wants it delivered somewhere else.
• To complain about a previous delay.: He does not complain about any delay in the past.
• To confirm the delivery fee.: He asks about fees later, not at the start of the call.

Correct Answer: By four o'clock.

Why this is correct: The speaker clearly states the deadline. He says it is due by four.

Tips: Write down times as soon as you hear them.

Why the other options are wrong:

• By the end of the day.: The speaker gives a specific time, not the end of the day.
• Before noon.: No one mentions noon in the conversation.
• Within two hours.: Two hours is never said or suggested.

Correct Answer: She may miss another pickup.

Why this is correct: The courier explains a problem with changing routes. She says she might miss another pickup near the mall.

Tips: When you hear a problem, listen for what causes it.

Why the other options are wrong:

• Her vehicle needs fuel.: She does not talk about fuel or her vehicle.
• The courthouse is closed.: The courthouse being closed is never mentioned.
• The address is unclear.: The address is clear and clearly stated.

Correct Answer: Swapping routes with another driver.

Why this is correct: The courier offers a solution to the conflict. She says she could swap routes with another driver.

Tips: Solutions often come right after problems.

Why the other options are wrong:

• Delivering it the next morning.: Delivering it the next morning is never suggested.
• Returning the document to the sender.: She does not say she will return the document.
• Asking the office to pick it up.: She does not ask the office to pick it up.

Correct Answer: Meeting the deadline is more important.

Why this is correct: The man agrees because the deadline matters most. He clearly says the deadline matters more.

Tips: When someone agrees, listen for the reason right after.

Why the other options are wrong:

• It is cheaper than expected.: He does not say the fee is cheap.
• The company requires it.: He does not mention company rules.
• The courier insists on it.: The courier does not force him to agree.

Correct Answer: Request a route change and go to the courthouse.

Why this is correct: The courier explains her next action clearly. She says she will request a route swap and head to the courthouse.

Tips: Future plans are often stated clearly with I will.

Why the other options are wrong:

• Wait for written approval before moving.: She does not say she will wait before moving.
• Finish her original route first.: She does not continue her original route.
• Return the envelope to the office.: She does not return the envelope.

Correct Answer: A contact name at the registry.

Why this is correct: The courier asks for specific information. She asks if she can get a contact name at the registry.

Tips: End questions often test details, so listen carefully.

Why the other options are wrong:

• Parking instructions.: Parking instructions are not mentioned.
• Payment confirmation.: Payment confirmation is not asked for.
• An updated delivery time.: An updated delivery time is not requested.