Tips: Listen for place names and nearby clues like lakes or streets.

Why the other options are wrong:

• A hospital emergency department: The transcript never mentions an emergency department. Speaker B clearly talks about a clinic, not emergency care.
• A neighbourhood pharmacy: The pharmacy is for medication review later. Speaker B says the appointment is at a health centre, not a pharmacy.
• A home care nursing office: Home care is discussed separately. The main appointment is not at a nursing office.

Correct Answer: Managing on his own after discharge.

Why this is correct: Speaker A says he is worried because he lives alone. This shows concern about managing after he leaves the hospital. That matches "Managing on his own after discharge."

Tips: Early concerns often appear in the first few turns.

Why the other options are wrong:

• The cost of his medication.: There is no worry about cost at the start. Medication costs are not mentioned then.
• The length of his hospital stay.: He does not complain about staying too long. He talks about leaving and what happens after.
• The diagnosis he received.: No diagnosis is discussed. The focus is on care after discharge.

Correct Answer: She realises the man is already confused.

Why this is correct: Speaker A says the location sounds complicated. Speaker B then says she will walk him through each step. This shows she knows he is confused.

Tips: When one speaker reassures, it often explains why.

Why the other options are wrong:

• She is correcting incorrect paperwork.: There is no talk about paperwork errors. She is explaining, not fixing documents.
• She wants him to change hospitals.: She does not suggest changing hospitals. She explains the same clinic.
• She is unsure of the address herself.: She sounds confident about the location. She names the exact health centre.

Correct Answer: There were not enough staff available.

Why this is correct: Speaker B says there is a staffing shortage this week. Because of this, daily nursing visits were not arranged. This matches "There were not enough staff available."

Tips: The reason often follows words like initially or instead.

Why the other options are wrong:

• The man declined the service.: The man never refuses help. He asks questions and wants support.
• It was not covered by insurance.: Insurance is never mentioned. The reason given is staffing.
• The doctor cancelled the request.: No doctor cancels anything in the transcript.

Correct Answer: At a local pharmacy after discharge.

Why this is correct: Speaker B says the medication review will be done at the local Shoppers Drug Mart. This happens after he leaves the hospital. That matches "At a local pharmacy after discharge."

Tips: Pharmacy names usually signal medication tasks.

Why the other options are wrong:

• By a nurse during a home visit.: A nurse is not doing the medication review. It is done at a pharmacy.
• Online through a hospital portal.: There is no online portal mentioned for medication review.
• Before he leaves the hospital.: Speaker B says it will not be done before he leaves.

Correct Answer: There is a simpler backup option.

Why this is correct: Speaker B says the nurse will call by phone if video does not work. This shows a simpler backup option. That matches the answer.

Tips: Backup plans are often signaled by if.

Why the other options are wrong:

• It is mandatory for all patients.: Technology is not mandatory. Phone calls are allowed.
• It usually works without problems.: She does not say it works easily. She prepares for problems.
• It will replace in-person care completely.: In-person care is not replaced completely. Other care still happens.

Correct Answer: By a scheduled bus service.

Why this is correct: Speaker B says they booked Ontario Northland for the first visit. Ontario Northland is a bus service. This matches "By a scheduled bus service."

Tips: The final decision is often after but or instead.

Why the other options are wrong:

• By a volunteer driver.: No volunteer driver is mentioned. Only bus and taxis are discussed.
• By medical taxi.: Medical taxis were considered but not used.
• By a family member.: No family member is mentioned for transportation.

Correct Answer: Review the printed instructions at home.

Why this is correct: Speaker B says she will print everything before discharge. Speaker A says this helps because he might forget. This implies he will review the printed instructions later.

Tips: Look for implied next steps, not exact actions.

Why the other options are wrong:

• Call the clinic to change the appointment.: He does not plan to change the appointment. He accepts the plan.
• Arrange private transportation immediately.: He does not say he will arrange private transport now.
• Delay his discharge from the hospital.: There is no plan to delay discharge.