Tips: Focus on the first reason the person is calling.

Why the other options are wrong:

• A broken elevator: The transcript never mentions an elevator. The man only talks about cold and heat.
• A water leak in a bathroom: There is no mention of water, leaks, or a bathroom problem.
• A power outage in the building: They do not talk about power being off. Lights and electricity are not discussed.

Correct Answer: Whether the radiators are completely cold.

Why this is correct: The woman asks whether the radiators are completely cold. The man says he checked them and nothing feels warm.

Tips: Focus on what the woman asks about the radiators in this section.

Why the other options are wrong:

• Whether the windows are open.: She never talks about windows being open.
• Whether his neighbours have heat.: She does not ask about neighbours having heat.
• Whether he paid his rent.: Rent payment is not mentioned at all.

Correct Answer: Because the weather is very cold.

Why this is correct: The woman explains they got calls because it is minus ten in Ottawa. This shows cold weather caused the problem. Many tenants are affected.

Tips: Listen for cause and effect language.

Why the other options are wrong:

• Because the building is old.: She does not say the building is old.
• Because the power is off.: She does not mention power being off.
• Because repairs are delayed.: She does not talk about repair delays here.

Correct Answer: He needs to work from home.

Why this is correct: The man says waiting is worrying because he works from home today. Cold affects his work. That is his main concern.

Tips: Focus on why waiting is a problem for the speaker.

Why the other options are wrong:

• He is travelling out of town.: He does not say he is travelling.
• He expects guests tonight.: He never mentions guests.
• He does not trust the technician.: He does not say anything about trusting the technician.

Correct Answer: They cost extra money.

Why this is correct: The woman says emergency service costs extra. She explains the building avoids that. This clearly shows money is the reason.

Tips: Listen closely when cost is discussed.

Why the other options are wrong:

• They are hard to contact.: She does not say they are hard to contact.
• They do not fix heaters.: She never says they cannot fix heaters.
• They only work at night.: She does not mention working only at night.

Correct Answer: He is concerned about the cost.

Why this is correct: The man asks how much extra it is. His words show worry. He does not agree quickly.

Tips: Think about feeling, not just facts.

Why the other options are wrong:

• He is happy to pay it himself.: He does not say he will pay happily.
• He already expected the price.: He does not say he expected the price.
• He thinks it is very cheap.: He never says it is cheap.

Correct Answer: Using space heaters temporarily.

Why this is correct: The woman offers space heaters for tonight. The man agrees and says he can manage. This becomes their plan.

Tips: Listen for the final decision they agree on.

Why the other options are wrong:

• Staying with a neighbour.: They do not talk about staying with neighbours.
• Calling an emergency technician.: They decide not to call emergency service.
• Turning off the heating system.: Turning off heating is never mentioned.

Correct Answer: Bring heaters to the apartment.

Why this is correct: The woman says she will drop them off by four o'clock. This shows her next action. She plans to bring heaters.

Tips: Listen for what the speaker promises to do next.

Why the other options are wrong:

• Cancel tomorrow’s repair visit.: She confirms the visit, not cancel it.
• Ask the man to buy heaters.: She does not ask the man to buy heaters.
• Call all tenants in the building.: She does not plan to call other tenants.