Tips: For problem questions, listen carefully to the first reason for the call.

Why the other options are wrong:

• A broken elevator: The speakers never mention an elevator problem. They only talk about the intercom system.
• A leaking kitchen faucet: There is no talk about a kitchen or water. The problem is about sound and buzzing.
• A damaged mailbox: A mailbox is never mentioned. The issue is about visitors buzzing her unit.

Correct Answer: She cannot hear visitors buzzing her unit.

Why this is correct: The woman says she cannot hear anything when someone buzzes. She gives an example with a delivery driver waiting downstairs. This clearly shows she cannot hear visitors.

Tips: Examples often explain the problem more clearly.

Why the other options are wrong:

• She cannot open the building door.: She does not say she cannot open the door. The problem is hearing, not opening.
• Her phone is not working properly.: Her phone is mentioned, but only as part of the intercom sound. The phone itself is not broken.
• She missed a scheduled repair visit.: She never talks about missing a repair visit. She talks about a delivery driver.

Correct Answer: To identify which entrance system might be affected.

Why this is correct: The man says her location narrows it down. This means he is checking which entrance system has the problem. Location helps identify the system.

Tips: Think about the purpose of each question in the conversation.

Why the other options are wrong:

• To check if she recently moved units.: They do not talk about moving units. She clearly says her unit number already.
• To confirm her mailing address.: Mailing address is not discussed. This is about the building system.
• To see if other tenants complained.: He does not mention other tenants complaining. He mentions a similar issue last winter.

Correct Answer: Resetting the intercom panel.

Why this is correct: The man says he can reset the panel if it is only her unit. This is clearly one solution he mentions. It directly fixes the problem.

Tips: Listen for possible actions the speaker can take.

Why the other options are wrong:

• Replacing all tenant phones.: He does not talk about replacing phones. He talks about resetting a panel.
• Asking tenants to use their cellphones.: Cellphones are not suggested as a solution. Only the intercom is discussed.
• Closing the Lawrence Avenue entrance.: No entrance is being closed. He talks about checking and fixing systems.

Correct Answer: The woman is busy with meetings earlier.

Why this is correct: The woman says she has meetings until three. Because of this, they choose four o'clock. The time fits her schedule.

Tips: Time questions often depend on one speaker's availability.

Why the other options are wrong:

• The repair company is only available then.: The repair company timing is not mentioned. The man is available earlier.
• The building is quieter in the afternoon.: They do not talk about noise levels in the building.
• Deliveries stop after that time.: Deliveries stopping is never mentioned.

Correct Answer: Meet delivery drivers downstairs.

Why this is correct: The man warns deliveries might be affected today. He suggests she meet drivers downstairs. This is a temporary solution.

Tips: Temporary solutions are often introduced with maybe or possibly.

Why the other options are wrong:

• Cancel her deliveries.: He does not say to cancel deliveries. He suggests meeting drivers.
• Use a neighbour’s intercom.: A neighbour's intercom is never mentioned.
• Leave her door unlocked.: Leaving the door unlocked is never suggested.

Correct Answer: Apologetic and helpful.

Why this is correct: The man says sorry about the inconvenience. He also offers to come and check quickly. This shows he is apologetic and helpful.

Tips: Tone questions often depend on the final lines.

Why the other options are wrong:

• Annoyed but professional.: He does not sound annoyed. He stays calm and supportive.
• Uncertain and defensive.: He explains the situation clearly. He is not defensive.
• Uninterested in fixing it.: He clearly plans to fix the issue, so he is not uninterested.

Correct Answer: The superintendent will check the unit at 4:00 p.m.

Why this is correct: They agree on a four o'clock visit. The man says he will see her at four. This is the next clear action.

Tips: The last agreement usually shows what happens next.

Why the other options are wrong:

• The intercom company will arrive immediately.: The intercom company is only mentioned as a later possibility.
• The woman will move to another unit.: There is no talk about moving units.
• The building entrance will be closed.: No entrance is being closed in the conversation.