Tips: For problem questions, listen to the first reason the caller gives.

Why the other options are wrong:

• A flooded basement with water on the floor: She never mentions water or flooding. The transcript only talks about electricity being off.
• A broken streetlight at night: There is no talk about a streetlight. The problem is inside her home.
• A damaged internet modem with cables: She does not mention internet, cables, or a modem at all.

Correct Answer: Check the outage in her area.

Why this is correct: The agent says he can check the outage for her area. This is the first action he plans to take. He does not mention any other step first.

Tips: Listen carefully for the first promised action, not later updates.

Why the other options are wrong:

• Send a repair crew right away.: He does not say he will send a crew right away at that time.
• Ask her to reset the breaker.: He never asks her to reset a breaker.
• Call her back later.: He does not say he will call her back later.

Correct Answer: A problem with local equipment.

Why this is correct: The agent explains the cause clearly. He says there was a small equipment problem on her street.

Tips: When asked about cause, listen for explanation language from the agent.

Why the other options are wrong:

• A storm in another city.: There is no mention of a storm or another city.
• Work being done inside her house.: The agent does not blame anything inside her house.
• An unpaid hydro bill.: He never talks about bills or payment problems.

Correct Answer: Several homes on her street.

Why this is correct: The agent answers her question about who is affected. He says several homes near her are affected.

Tips: When a speaker asks a question, the answer often gives the key detail.

Why the other options are wrong:

• Only the woman’s home.: The agent clearly says it is not only her house.
• One nearby apartment building.: He does not mention an apartment building.
• The whole city of Pickering.: There is no mention of the whole city losing power.

Correct Answer: Relieved it is not just her.

Why this is correct: After hearing others are affected, she reacts positively. She says she was worried it was only her.

Tips: Feelings are often shown in short comments, not long explanations.

Why the other options are wrong:

• Angry about the delay.: She does not sound angry at any time.
• Confused about the cause.: She understands the cause and does not sound confused.
• Upset about the cost.: There is no talk about money or cost.

Correct Answer: Within one hour.

Why this is correct: The agent gives a clear time estimate. He says the power should be back within one hour.

Tips: Do not confuse past time with future time in listening questions.

Why the other options are wrong:

• Later that night.: He does not say later that night.
• The next morning.: He never mentions the next morning.
• In about ten minutes.: Ten minutes is when the outage started, not when it ends.

Correct Answer: Avoid using appliances.

Why this is correct: The agent gives clear advice. He tells her to avoid using appliances while waiting.

Tips: Advice questions focus on what the speaker tells someone to do.

Why the other options are wrong:

• Leave the house.: He does not tell her to leave the house.
• Call back every ten minutes.: He never asks her to call back again.
• Turn all lights on.: He tells her to keep lights off, not turn them on.

Correct Answer: Wait for the power to come back.

Why this is correct: The woman says she will wait. This shows her next action is waiting for the power to return.

Tips: The last speaker turn often shows what happens next.

Why the other options are wrong:

• Cook dinner at a neighbour’s place.: She does not mention going to a neighbour's home.
• Report the outage again.: She does not say she will report the outage again.
• Buy new appliances.: There is no plan to buy anything new.