Tips: Focus on where the referral goes, not who sent it.

Why the other options are wrong:

• A family doctor's office: The transcript says the family doctor sent the referral. It was not sent to the doctor's own office.
• A walk-in medical clinic: There is no mention of a walk-in clinic anywhere in the call.
• A private physiotherapy centre: Physiotherapy is never discussed. The referral is for an orthopaedic specialist.

Correct Answer: He is checking the status of a referral.

Why this is correct: At the start, the man says he is calling to check on a referral. He wants to know what happened to it.

Tips: The first sentence often gives the main purpose.

Why the other options are wrong:

• He wants to change his family doctor.: He never talks about changing doctors. He already has a family doctor.
• He needs advice for knee exercises.: He mentions knee pain, but not exercises or advice.
• He is booking a first appointment.: He does not book an appointment. He asks about a referral status.

Correct Answer: They can be slow in the area.

Why this is correct: The receptionist says referrals can take time here. This means waits are slow in that area.

Tips: When no number is given, listen for general time phrases.

Why the other options are wrong:

• They are usually under two weeks.: She does not give a two-week time. No exact time is mentioned.
• They depend on the doctor’s schedule.: She does not say it depends on the doctor's schedule.
• They are faster for hospital clinics.: She does not say hospital clinics are faster.

Correct Answer: The referral might not have arrived.

Why this is correct: The man says he is worried the referral might be lost. This shows concern it did not arrive.

Tips: Feelings often show the problem clearly.

Why the other options are wrong:

• The specialist is not accepting patients.: He does not talk about the specialist refusing patients.
• His doctor sent the wrong referral.: He never says the doctor sent the wrong referral.
• The clinic charged him a fee.: No fees or charges are mentioned.

Correct Answer: It may restart the waiting period.

Why this is correct: The receptionist says resending can restart the wait time. This is a clear warning.

Tips: Warnings often follow advice.

Why the other options are wrong:

• It could require new test results.: She does not mention tests or results.
• It costs extra through Northern Health.: She does not talk about extra costs.
• It needs approval from Service Canada.: Service Canada is never mentioned.

Correct Answer: Confirm receipt with the specialist's office.

Why this is correct: The receptionist recommends confirming receipt first. She says she can do that today.

Tips: Order words show priority.

Why the other options are wrong:

• Book a new appointment immediately.: She does not book any appointment.
• Visit the clinic in person.: She does not suggest visiting in person.
• Ask the doctor to resend the referral.: She says resending should come later.

Correct Answer: He agrees because it avoids delays.

Why this is correct: He says it sounds better. This shows agreement and relief about not restarting the wait.

Tips: Simple reactions often show feelings.

Why the other options are wrong:

• He is unsure and wants more options.: He does not ask for more options.
• He prefers to handle it himself.: He does not want to do it himself.
• He thinks it will take too long.: He does not complain about time here.

Correct Answer: Call the clinic again tomorrow.

Why this is correct: The receptionist tells him to call tomorrow afternoon. This is the next action.

Tips: The final lines often tell the next action.

Why the other options are wrong:

• Call his doctor right away.: He is told to call later, not immediately.
• Go to the hospital clinic.: He is not told to go anywhere.
• Wait for a letter in the mail.: No letter is mentioned.