Tips: Focus on place words like office, street, or building type.

Why the other options are wrong:

• A large distribution warehouse: The caller identifies the destination as an office in a tech park, not a storage warehouse.
• A residential house porch: No one talks about a house or porch. The address is a business office.
• A university research laboratory: A university or lab is never mentioned. The location is a tech park office.

Correct Answer: An outdated address was used.

Why this is correct: The courier says he may have followed an old address. This explains why the delivery went wrong.

Tips: When asked about cause, listen for blame or reason words.

Why the other options are wrong:

• The package label was damaged.: The label is not said to be damaged. It had the correct suite and postal code.
• The recipient refused the delivery.: No one refused the delivery. It went to the wrong street.
• The delivery truck broke down.: The truck breaking down is never mentioned.

Correct Answer: Network cables.

Why this is correct: The speaker says a box of network cables was marked delivered. He says nothing arrived at the office.

Tips: For item questions, listen for clear noun phrases.

Why the other options are wrong:

• Computer monitors.: Computer monitors are never mentioned in the talk.
• Office chairs.: Office chairs are not part of the delivery problem.
• Printer ink.: Printer ink is never discussed.

Correct Answer: It may take too long.

Why this is correct: The courier says going back could take an hour or more. The woman worries this will miss the install window.

Tips: Compare each option with the problem they mention.

Why the other options are wrong:

• It requires extra paperwork.: Extra paperwork is mentioned for another option, not this one.
• It increases the delivery cost.: Cost is not the problem with the first solution.
• It involves another courier.: The first solution does not involve another courier.

Correct Answer: Sending a closer courier to retrieve it.

Why this is correct: The courier suggests redirecting a second courier who is closer. This is clearly stated as another option.

Tips: When asked about alternatives, listen for option language.

Why the other options are wrong:

• Rescheduling the installation.: They never talk about rescheduling the installation.
• Cancelling the delivery.: Cancelling the delivery is not suggested.
• Leaving the package at the depot.: Leaving it at the depot is not mentioned.

Correct Answer: Getting the item quickly.

Why this is correct: The woman says speed matters more than cost. This guides their final choice.

Tips: Final choices often follow strong opinion statements.

Why the other options are wrong:

• Keeping costs low.: She clearly says cost matters less right now.
• Avoiding paperwork.: Paperwork is mentioned but not important.
• Following standard procedure.: They do not mention standard procedure.

Correct Answer: Stay reachable by phone.

Why this is correct: The courier asks her to stay available by phone. He explains it is for confirmation.

Tips: Listen carefully after questions like can you or please.

Why the other options are wrong:

• Pick up the package herself.: She is not asked to pick it up herself.
• Email the courier service.: No one asks her to email the service.
• Update the delivery label.: The courier updates the address, not her.

Correct Answer: Another courier will bring the package to the office.

Why this is correct: The courier requests a local pickup reroute. He also mentions a second courier will come.

Tips: End of conversations often show the next step.

Why the other options are wrong:

• The installation will be cancelled.: They plan to continue, not cancel, the install.
• The package will be returned to the sender.: Returning to sender is never discussed.
• The original courier will deliver it later.: The original courier will not deliver it himself.