Tips: Airport pickups happen at arrivals terminals. When someone says 'pickup' and 'airport,' that is the location.

Why the other options are wrong:

• A downtown shopping mall entrance: A shopping mall entrance is not the pickup location.
• A train station platform: A train station platform is not mentioned.
• A hotel lobby at night: A hotel lobby is not the setting.

Correct Answer: The assigned pickup location is unsuitable for arrivals.

Why this is correct: The woman says the booking shows 'downtown Ottawa, near Rideau Centre, which makes no sense for arrivals.' The pickup point is wrong.

Tips: The phrase 'makes no sense' tells you something is wrong or illogical. This helps you identify the problem.

Why the other options are wrong:

• The flight is arriving too late at night.: The flight arriving too late is not the main problem.
• She cannot contact her colleague before arrival.: Not being able to contact her colleague is not mentioned.
• The taxi fare to Gatineau is unexpectedly high.: The fare amount is not her main concern.

Correct Answer: Calgary, approximately 9:40 p.m.

Why this is correct: The woman says 'from Calgary, landing around 9:40 p.m.' She provides both the origin city and arrival time.

Tips: This question asks for two pieces of information. Both the city and the time must match.

Why the other options are wrong:

• Montreal, around 9:00 p.m.: Montreal and 9:00 p.m. are both incorrect.
• Ottawa, early in the morning.: Ottawa is the destination, not where the colleague is flying from.
• Gatineau, late in the afternoon.: Gatineau is where the woman lives, not the departure city.

Correct Answer: The domestic arrivals level.

Why this is correct: The driver says 'the correct spot would be the domestic arrivals level at YOW.' This is where the colleague should be picked up.

Tips: A domestic flight is within the same country. At Canadian airports, domestic arrivals are separate from international arrivals.

Why the other options are wrong:

• The international arrivals area.: International arrivals is wrong. It is a domestic flight from Calgary.
• The main terminal parking garage.: The parking garage is not the pickup spot.
• The curbside check-in area.: Curbside check-in is for departures, not arrivals.

Correct Answer: Cancelling might result in a more expensive fare.

Why this is correct: The driver says 'Cancelling might increase the fare this late' and the woman confirms this with 'it already shows ninety-two dollars.'

Tips: When someone is reluctant to do something, listen for the consequence they want to avoid.

Why the other options are wrong:

• The airport app is experiencing technical difficulties.: App technical difficulties are not mentioned.
• She is unsure if her colleague will find the new booking.: Her colleague not finding the booking is not her concern.
• It would require too much time to re-enter details.: Too much time to re-enter details is not the reason.

Correct Answer: To wait at the airport cell phone lot and await a call.

Why this is correct: The driver says 'I wait at the airport cell phone lot and adjust when she calls.' He offers a practical solution.

Tips: A cell phone lot at an airport is a free waiting area where drivers wait until the passenger calls to say they have arrived.

Why the other options are wrong:

• To pick up the colleague directly at the baggage claim.: Going to baggage claim is not what the driver suggests.
• To ask Speaker A to update the app herself.: Asking the woman to update the app herself is not his solution.
• To direct the colleague to an alternative transportation method.: Directing the colleague to other transportation is not mentioned.

Correct Answer: He will notify dispatch about the change in pickup plans.

Why this is correct: The driver says 'I'll message dispatch to note the change, just in case.' He will inform his dispatcher.

Tips: Dispatch is the central office that manages taxi bookings. Notifying dispatch ensures the change is recorded properly.

Why the other options are wrong:

• He will update the details in the passenger's personal profile.: Updating the passenger's personal profile is not mentioned.
• He will send a text message to Speaker A with new instructions.: Sending a text to the woman is not what he says.
• He will confirm the new location with airport security.: Confirming with airport security is not his plan.

Correct Answer: To contact the driver after collecting her luggage.

Why this is correct: The woman says 'I'll tell her to call you after baggage claim.' The colleague should call after getting her bags.

Tips: Baggage claim is where you collect your suitcases after a flight. The instruction is to call after this step.

Why the other options are wrong:

• To call the driver immediately upon landing.: Calling immediately upon landing would be too early. She needs to get her bags first.
• To text the driver once she reaches the terminal exit.: Texting at the terminal exit is not what is said.
• To wait for the driver to call her after arrival.: Waiting for the driver to call is the opposite. The colleague should call the driver.