Tips: The booking says 'cat,' but the man actually brought a dog. Listen for what is real versus what the booking says.

Why the other options are wrong:

• A cat in a carrier: A cat is what the booking incorrectly shows, not what he actually brought.
• A bird in a cage: A bird is not mentioned.
• A rabbit in a box: A rabbit is not what he brought.

Correct Answer: Mark Ellis.

Why this is correct: The man says 'It's Mark Ellis.' He gives his full name clearly.

Tips: Name questions need very careful listening. The wrong answers often sound similar to the correct name.

Why the other options are wrong:

• Mike Ellis.: Mike Ellis is close but not correct.
• Max Ellis.: Max Ellis is not the name given.
• Martin Ellis.: Martin Ellis is not what he says.

Correct Answer: The booking indicated a different type of pet.

Why this is correct: The groomer says 'this booking says a cat, not a dog.' The booking had the wrong animal type recorded.

Tips: Mix-ups happen when the recorded information is different from what was actually requested. Listen for the contrast between what was booked and what is real.

Why the other options are wrong:

• The booking was for the wrong day.: The wrong day is not the problem. It was the correct day.
• The booking was under the wrong name.: The wrong name is not mentioned as an issue.
• The booking was for a different service.: A different service is not the mix-up. It was the pet type.

Correct Answer: 10 a.m.

Why this is correct: The groomer says 'The cat booking was for 10 a.m.' This was the time of the original appointment.

Tips: When asking about the original time, listen for the first time mentioned. The new time comes later.

Why the other options are wrong:

• 9 a.m.: 9 a.m. is not the time mentioned.
• 11 a.m.: 11 a.m. is not correct.
• 12 p.m.: 12 p.m. is not when it was scheduled.

Correct Answer: There might be an available slot later on.

Why this is correct: The groomer says 'We're quite busy, but there might be an opening later.' She thinks a later time could work.

Tips: The word 'might' means it is possible but not certain. It shows the groomer is being careful not to promise too much.

Why the other options are wrong:

• They are completely full for the day.: She does not say they are completely full. She says there might be an opening.
• The man should try calling back tomorrow.: She does not tell him to call back tomorrow.
• She needs to consult with another staff member.: She does not need to consult another staff member.

Correct Answer: He is adaptable and can come back later.

Why this is correct: The man says 'I'm flexible today, so later is fine.' He can adjust his schedule easily.

Tips: 'Flexible' means able to change or adapt easily. If someone says they are flexible, they can adjust their plans.

Why the other options are wrong:

• He has a very busy schedule.: He does not say he is very busy.
• He prefers to stick to his original time.: He does not insist on the original time.
• He can only wait for a short while.: He does not say he can only wait a short time. He says he is flexible.

Correct Answer: 2 p.m.

Why this is correct: The groomer says 'I can fit Milo in at 2 p.m. this afternoon.' This is the new appointment time.

Tips: Be careful not to confuse when someone will arrive with the actual appointment time. The appointment is at 2, but the man will come at 1:50.

Why the other options are wrong:

• 1 p.m.: 1 p.m. is not the time offered.
• 1:50 p.m.: 1:50 p.m. is when the man says he will arrive, not the appointment time.
• 3 p.m.: 3 p.m. is not mentioned.

Correct Answer: Sixty dollars.

Why this is correct: The groomer says 'sixty dollars, including a nail trim.' The total price is sixty dollars.

Tips: When listening for prices, focus on the exact number. The word 'including' means the nail trim is part of the sixty dollars, not extra.

Why the other options are wrong:

• Fifty dollars.: Fifty dollars is lower than the stated price.
• Seventy dollars.: Seventy dollars is higher than the stated price.
• Eighty dollars.: Eighty dollars is higher than the stated price.