Tips: Transferring a prescription means moving it from one pharmacy to another. This is common when people move to a new area.

Why the other options are wrong:

• Buying over-the-counter medicine: Buying over-the-counter medicine does not need a prescription transfer.
• Booking a doctor's appointment: Booking a doctor's appointment is a different service.
• Getting a flu shot: Getting a flu shot is not what he asks about.

Correct Answer: His prescription identification number.

Why this is correct: The technician asks 'Do you have the prescription number with you?' She needs this number to start the transfer.

Tips: The word 'first' is important. The technician asks for several things, but the prescription number comes first.

Why the other options are wrong:

• The man's health card details.: His health card is asked for later, not first.
• The name of his old pharmacy.: The old pharmacy name is also asked later.
• The medication he takes.: The medication name is not what she asks for first.

Correct Answer: He believes it's stored on his phone.

Why this is correct: The man says 'I think so. It should be on my phone.' He expects to find the number saved on his device.

Tips: Many people save important numbers on their phones. Listen for where someone keeps their records.

Why the other options are wrong:

• He has a paper copy in his wallet.: A paper copy in his wallet is not mentioned.
• He recently received it from his doctor.: Receiving it from his doctor is not stated.
• He memorised the details.: Memorizing the details is not what he says.

Correct Answer: He is worried about the time the process will take.

Why this is correct: The man asks 'Does the transfer take a long time? I'm almost out of my medication.' He is worried about running out while waiting.

Tips: When someone says they are 'almost out,' it means they have very little left. This creates urgency about time.

Why the other options are wrong:

• He might have to pay an extra fee.: An extra fee is not his concern.
• He is unsure if his new location is covered.: Location coverage is not mentioned.
• He fears his medication will be unavailable.: Medication being unavailable is not his primary worry.

Correct Answer: She confirms her pharmacy will contact the old one.

Why this is correct: The technician says 'We contact your old pharmacy directly.' The new pharmacy handles the communication.

Tips: The word 'we' tells you who is responsible. When the technician says 'we contact,' she means her pharmacy will do it.

Why the other options are wrong:

• She asks the man to call his old pharmacy.: She does not ask the man to call his old pharmacy.
• She suggests the man wait for his old pharmacy to call.: She does not suggest waiting for the old pharmacy to call.
• She tells him to bring a contact number for his old pharmacy.: She does not tell him to bring a contact number.

Correct Answer: If his previous pharmacy responds to the transfer request today.

Why this is correct: The technician says 'If they respond today, you could pick it up tomorrow.' The timeline depends on the old pharmacy's response.

Tips: The word 'if' sets a condition. What comes after 'if' tells you what must happen for the result to occur.

Why the other options are wrong:

• If he calls his old pharmacy right away.: Calling his old pharmacy right away is not the condition.
• If the new pharmacy receives a fax from his doctor today.: Receiving a fax from his doctor is not mentioned.
• If the old pharmacy contacts him directly.: The previous pharmacy must respond to the transfer request. Direct contact with the man is not stated as the condition.

Correct Answer: His health insurance card and the name of his old pharmacy.

Why this is correct: The technician says 'I'll need your health card and the name of the Toronto pharmacy.' She needs both items to complete the transfer.

Tips: When a question asks for 'two items,' both must match what was said. Check that each part is correct.

Why the other options are wrong:

• His driver's licence and home address.: A driver's licence and home address are not what she asks for.
• His phone number and email address.: Phone number and email are not requested.
• His medication list and doctor's contact information.: A medication list and doctor's contact are not needed.

Correct Answer: He will receive a short message on his mobile phone.

Why this is correct: The technician says 'we'll send you a text message as soon as it's filled.' A text message is a short message on a mobile phone.

Tips: A text message and a short message (SMS) are the same thing. Listen for the communication method at the end of the conversation.

Why the other options are wrong:

• He will receive an email notification.: An email notification is not how they will contact him.
• He will get a phone call.: A phone call is not the method mentioned.
• He will need to check online.: Checking online is not what he needs to do.