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CELPIP Practice Listening: Problem Solving ID: #62063 Medium A Customer Visit to a Repair Shop
Instructions ›
  • You will hear a conversation in 3 sections. You will hear each section only once.
  • After each section, you will hear 2 or 3 questions. You will hear the questions only once.
  • Choose the best answer to each question.
AI explanationShows the answer. Tap to open.

Correct Answer: TV set.

Why this is correct: The woman brings a television that does not work and wants the shop to examine it.

Tips: Check who, what, when, or where the question asks about. Match that detail to the speaker’s words.

Why the other options are wrong:

  • Radio.: The stated detail is TV set; Radio does not match that detail.
  • Computer.: The stated detail is TV set; Computer does not match that detail.
  • Toaster.: The stated detail is TV set; Toaster does not match that detail.

Correct Answer: Hutton.

Why this is correct: She gives her full name. Hutton is the family name, while Phillipa is her given name.

Tips: Check who, what, when, or where the question asks about. Match that detail to the speaker’s words.

Why the other options are wrong:

  • Florence.: She identifies Hutton as her family name, not Florence.
  • Philippa.: Philippa is her given name, not her family name.
  • Andra.: The name she supplies is Hutton, not Andra.

Correct Answer: Glen Avenue.

Why this is correct: She gives Glen Avenue as the street in her address.

Tips: Check who, what, when, or where the question asks about. Match that detail to the speaker’s words.

Why the other options are wrong:

  • Glen Street.: The stated detail is Glen Avenue; Glen Street does not match that detail.
  • Wilson Street.: The stated detail is Glen Avenue; Wilson Street does not match that detail.
  • Wilson Road.: The stated detail is Glen Avenue; Wilson Road does not match that detail.

Correct Answer: 5th June.

Why this is correct: The shopkeeper reads the purchase date from the receipt as the fifth of June.

Tips: Check who, what, when, or where the question asks about. Match that detail to the speaker’s words.

Why the other options are wrong:

  • During Christmas sale.: The stated detail is 5th June; During Christmas sale does not match that detail.
  • Three days ago.: The stated detail is 5th June; Three days ago does not match that detail.
  • Yesterday.: The stated detail is 5th June; Yesterday does not match that detail.

Correct Answer: She wanted to watch TV while cooking.

Why this is correct: She bought the television to watch programmes while cooking.

Tips: Check who, what, when, or where the question asks about. Match that detail to the speaker’s words.

Why the other options are wrong:

  • The family had none.: The stated detail is She wanted to watch TV while cooking; The family had none does not match that detail.
  • Her husband had asked her for one.: The stated detail is She wanted to watch TV while cooking; Her husband had asked her for one does not match that detail.
  • She wanted to check electrical points.: The stated detail is She wanted to watch TV while cooking; She wanted to check electrical points does not match that detail.

Correct Answer: On the shelf next to the dining room door.

Why this is correct: She identifies the shelf beside the dining room door as the place for the small television.

Tips: Check who, what, when, or where the question asks about. Match that detail to the speaker’s words.

Why the other options are wrong:

  • On the shelf in the kitchen.: Cooking explains why she bought it, but she identifies a shelf beside the dining-room door.
  • In the bed room.: The location described is beside the dining-room door, not a bedroom.
  • In the dining room.: She names the shelf next to the door, rather than placing it inside the dining room.

Correct Answer: 30 Minutes.

Why this is correct: The shopkeeper expects to examine the television in half an hour, which is thirty minutes. The woman herself chooses to return in an hour.

Tips: Check who, what, when, or where the question asks about. Match that detail to the speaker’s words.

Why the other options are wrong:

  • 1 Hour.: An hour is when she chooses to return; the shopkeeper needs half an hour.
  • A day.: The shopkeeper estimates half an hour, not a full day.
  • Five minutes.: Half an hour means thirty minutes, not five.

Correct Answer: She would get a new TV set.

Why this is correct: She accepts the offer of a replacement television rather than waiting for a repair.

Tips: Check who, what, when, or where the question asks about. Match that detail to the speaker’s words.

Why the other options are wrong:

  • Her TV would be repaired free of cost.: She chooses replacement instead of having this television repaired.
  • She would get her money back.: She accepts another television rather than a refund.
  • She did not need to wait for one hour.: The question asks the final outcome; accepting a replacement is that outcome.

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