Tips: Listen for the detail that answers this question in the assigned section, and distinguish it from other details mentioned.

Why the other options are wrong:

• She missed the flight.: She caught her flights; luggage is the problem.
• Her bag was lost.: The section establishes delayed luggage that has not arrived, rather than confirmed loss. Its location is still being investigated.
• She boarded the wrong flight.: She did not board the wrong flight.

Correct Answer: She had a connecting flight from Singapore.

Why this is correct: She came from Hong Kong and changed planes in Singapore.

Tips: Listen for the detail that answers this question in the assigned section, and distinguish it from other details mentioned.

Why the other options are wrong:

• She had a connecting flight from Hong Kong.: Hong Kong was the origin, not where she changed planes.
• She got an emergency.: An emergency is not stated.
• She decided to change the airline.: Changing airline brands is not the point; the connection city is Singapore.

Correct Answer: To find out what happened to her bag.

Why this is correct: Her luggage has not arrived at baggage claim, so she asks the agent to find out what happened to it.

Tips: Follow the speaker’s stated action and any conditions. Do not treat a mentioned location or possibility as the answer to a different question.

Why the other options are wrong:

• To book a hotel near the airport.: She does not ask the agent to book a hotel.
• To enquire about the next flight.: She is asking about the missing bag at this point, not about a flight departure.
• To report the technical glitch in the conveyor belt.: The stopped conveyor belt explains why she came to the desk; she is seeking information about her bag, not reporting only a mechanical fault.

Correct Answer: There was less time to get her bags onto the connecting flight.

Why this is correct: The agent says there was not enough time to get her bags onto the connecting flight.

Tips: Listen for the detail that answers this question in the assigned section, and distinguish it from other details mentioned.

Why the other options are wrong:

• The assistants did not get the luggage.: Staff failing to collect bags is not the explanation given.
• There was no connecting flight available.: A connecting flight did exist; the transfer time was too short.
• The luggage did not reach Singapore airport.: The bags are assumed to have missed the connection, not never reached Singapore.

Correct Answer: Her relative's address.

Why this is correct: She gives the address where she is staying with relatives.

Tips: Listen for the detail that answers this question in the assigned section, and distinguish it from other details mentioned.

Why the other options are wrong:

• Her own address.: It is not presented as her permanent own address.
• The address of the hotel.: A hotel is not mentioned.
• The address of her Singapore flat.: A Singapore flat is not given.

Correct Answer: There is a tag of her name on the bag.

Why this is correct: Identification is just a tag with her name on it.

Tips: Listen for the detail that answers this question in the assigned section, and distinguish it from other details mentioned.

Why the other options are wrong:

• The tag is of grey colour.: Grey describes the bag, not the tag.
• The bag is of black colour.: The bag is grey, not black.
• It was a big hard-shell bag.: It is soft-covered, not hard-shell.

Correct Answer: It might have missed its connection.

Why this is correct: The agent considers the possibility that the bag missed its connection. This explains why it has not arrived with Jenny.

Tips: Match the question’s past-event wording to the possible missed connection, rather than a later transport step.

Why the other options are wrong:

• It should be at the Singapore airport.: Singapore is a possible current location, but the question asks what may have happened to the bag. The agent identifies a missed connection as the possible event.
• It should be at the Hong Kong airport.: The agent discusses a missed connection, rather than identifying Hong Kong as the bag’s current location.
• The bag should be delivered at her relative's address.: Delivery to her relatives is not offered. Jenny must collect the bag herself to clear customs.

Correct Answer: She was supposed to clear the customs.

Why this is correct: She must be present herself to clear customs.

Tips: Listen for the detail that answers this question in the assigned section, and distinguish it from other details mentioned.

Why the other options are wrong:

• Because she has the ticket.: Having the ticket is needed later, but customs clearance is why she must come.
• She has to pay the fine.: No fine is mentioned.
• Her passport is in the bag.: Her passport is something she must bring, not left in the bag.