Tips: Listen for the detail that answers this question: Painting and fixing in the flat.

Why the other options are wrong:

• Plumber.: She requests painting and fixing, not specifically plumbing.
• Moving the furniture to another flat.: She does not request a move to another flat.
• Shifting of luggage.: Moving luggage is not the work she describes.

Correct Answer: Edith's friend.

Why this is correct: A friend recommended the tradesperson.

Tips: Listen for the detail that answers this question: Edith's friend.

Why the other options are wrong:

• His neighbour.: The recommendation comes from Edith's friend, not a neighbour of the tradesperson.
• His colleague.: A colleague is not named as the person who recommended him.
• Edith's relative.: She identifies the recommender as a friend rather than a relative.

Correct Answer: West Park Flats.

Why this is correct: The caller says a friend recommended the tradesperson. He remembers that the earlier work for this friend was in West Park Flats.

Tips: Track who the speakers refer to; the question does not require spelling the friend’s name.

Why the other options are wrong:

• East Park Flats.: He remembers West Park Flats, not East Park Flats.
• North Part Flats.: North Part Flats is not the location he recalls.
• Opposite Building.: He names a block of flats rather than the opposite building.

Correct Answer: Pargetter.

Why this is correct: The spelling gives the surname Pargetter with two letters t.

Tips: Listen for the detail that answers this question: Pargetter.

Why the other options are wrong:

• Pargater.: The spoken spelling includes an e and a double t, which Pargater does not match.
• Parguter.: Parguter uses u where the spoken spelling gives e.
• Pargotter.: Pargotter uses o where the spoken spelling gives e.

Correct Answer: His flat is at the back of the library.

Why this is correct: The flat is behind the library.

Tips: Listen for the detail that answers this question: His flat is at the back of the library.

Why the other options are wrong:

• His flat is in front of the library.: At the back of the library means behind it, not in front.
• His flat is behind the east park.: The library is the landmark; she does not locate the flat behind East Park.
• His flat is on the main road.: She does not describe the flat as being on the main road.

Correct Answer: In the morning.

Why this is correct: She confirms that morning is the best time to telephone.

Tips: Listen for the detail that answers this question: In the morning.

Why the other options are wrong:

• In the afternoon.: She agrees to morning calls rather than afternoon calls.
• In the evening.: Evening is not the agreed time to ring.
• In the late evening.: Late evening is not the agreed time to ring.

Correct Answer: Glass in the door of the kitchen.

Why this is correct: The urgent repair is the cracked glass in the kitchen door.

Tips: Listen for the detail that answers this question: Glass in the door of the kitchen.

Why the other options are wrong:

• Door of the room.: The urgent fault is the glass, not a room door needing repair.
• Glass in the window of the kitchen.: The cracked glass is in the door rather than the window.
• Drainage blockage in the kitchen.: A blocked drain is not the urgent kitchen problem.

Correct Answer: The area over the cooker.

Why this is correct: Only the wall area above the cooker needs painting.

Tips: Listen for the detail that answers this question: The area over the cooker.

Why the other options are wrong:

• The entire kitchen.: She limits the painting to one area rather than the entire kitchen.
• The door and windows of the kitchen.: The doors and windows are not the area she specifies.
• The area above the shelves.: She says above the cooker rather than above the shelves.